# DNS issue with chatbot

**URL:** <https://community.hubspot.com/t/dns-issue-with-chatbot/77323>\
**Category:** Blog, Website & Page Publishing\
**Tags:** chat\
**Created:** [March 16, 2023, 11:29am UTC](https://community.hubspot.com/t/dns-issue-with-chatbot/77323 "2023-03-16T11:29:44Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![amir\_kapsr](https://avatars.discourse-cdn.com/v4/letter/a/ce7236/32.png) [@amir\_kapsr](https://community.hubspot.com/u/amir_kapsr)\
**Post date:** [March 16, 2023, 11:29am UTC](https://community.hubspot.com/t/dns-issue-with-chatbot/77323/1 "2023-03-16T11:29:44Z")

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I am using CloudFront as a reverse proxy with HubSpot, but I am experiencing DNS issues with the chatbot. I have already integrated all the required headers, including HubSpot-Trust-Forwarded-For: true and X-Forwarded-For, any suggestions ?

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**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\
**Post date:** [March 16, 2023, 1:15pm UTC](https://community.hubspot.com/t/dns-issue-with-chatbot/77323/2 "2023-03-16T13:15:11Z")

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A little clarification [@amir\_kapsr](https://community.hubspot.com/t5/user/viewprofilepage/user-id/532557) if I may. Are you hosting your site in the HubSpot tool, or a separate CMS with CloudFront as the domain host? If that’s the case, is the [HubSpot Tracking Code](https://knowledge.hubspot.com/reports/install-the-hubspot-tracking-code) in your site? This would allow you to have chat via HubSpot on your site, and on specific pages if you choose.

If not, then I’m curious about the details. I’m happy to ask my team about it if I reach the end of my helpfullness.

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**Author:** ![amir\_kapsr](https://avatars.discourse-cdn.com/v4/letter/a/ce7236/32.png) [@amir\_kapsr](https://community.hubspot.com/u/amir_kapsr)\
**Post date:** [March 20, 2023, 3:35pm UTC](https://community.hubspot.com/t/dns-issue-with-chatbot/77323/3 "2023-03-20T15:35:53Z")

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Yes we are using Hubspot CMS, so hosting the site on the Hubspot tool

 ![chathubspot.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/d/6d052cfaec026edf03f8121235b749532cf30d5b.png)

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**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\
**Post date:** [March 20, 2023, 4:15pm UTC](https://community.hubspot.com/t/dns-issue-with-chatbot/77323/4 "2023-03-20T16:15:38Z")

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[@amir\_kapsr](https://community.hubspot.com/t5/user/viewprofilepage/user-id/532557) okay let me check with some of my colleagues. It looks like maybe it’s a setting in your domain registrar, but I’ll see if I can find more information.