Hello maypascaud !
Thank you for reaching out. You explanation and logic seems to be suitable for this issue.
I have discussed this issue with the support team and there seemed to be no other solution without giving all our sales team members access to hubspot - the process they suggested was nearly the same as yours only without personification token at the end. So I was advised to start the topic in the hubspot ideas.
Also I have contacted my Hubspot manager and she promised to get back to me and suggested to write in the hubspot ideas as well.
The first workflow based on contact property - how do you set up the postal codes and emails? lists?
As I see the logic in the screenshot, the emails are always sent to the same email address. But what we need is to send the emails to different emails addresses depending on the postal code.
How do you use personification tokens for internal emails? so the users information which he or she filled out in the form will be sent to one of our team members?
Would you please create such a workflow in my account based on at least one set of postal codes? So that i can see how it is set, how it works and test it.
Thank you in advance!
Iuliia