Disabling Email Summaries in Ticket Description Property

Smart CRM & Sales Hub Sales Email
1

Hi,
I’ve noticed that when I send an email from an inbox connected to HubSpot, the Ticket Description property does not contain the actual email content. Instead, it includes an AI-generated summary of the message.

I need the full email body to be stored in the Ticket Description property instead of the summary. Could you please let me know how to disable this summarization feature and ensure the original email content is captured?

Thanks in advance for your help!

Best regards,

2

Hey @PJas, thank you for posting in our Community.

The AI-generated summaries in the Ticket Description property are an automated feature in HubSpot.

Currently, there isn’t a direct setting to disable this, but a workaround is to create a workflow that copies the full email body into a custom property instead of relying on the Ticket Description field.

I would highly recommend you to post this idea at our ideas forum (here).

Kindly,

Pam