# Disable Caller ID

**URL:** <https://community.hubspot.com/t/disable-caller-id/25086>\
**Category:** HubSpot Ideas\
**Tags:** account-settings\
**Created:** [September 4, 2020, 4:17pm UTC](https://community.hubspot.com/t/disable-caller-id/25086 "2020-09-04T16:17:00Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![ifaith](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ifaith/32/47092_2.png) [@ifaith](https://community.hubspot.com/u/ifaith)\
**Post date:** [September 4, 2020, 4:17pm UTC](https://community.hubspot.com/t/disable-caller-id/25086/1 "2020-09-04T16:17:00Z")

</div>

Looking for a way to have caller ID disabled or use a company number for outbound calls in the HubSpot app. This way customers will not be recieving personal phone numbers from our staff if they are using their own cell.

---

<div class="post-metadata">

**Author:** ![MPAteam](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mpateam/32/61905_2.png) [@MPAteam](https://community.hubspot.com/u/MPAteam)\
**Post date:** [October 9, 2020, 4:48pm UTC](https://community.hubspot.com/t/disable-caller-id/25086/2 "2020-10-09T16:48:23Z")

</div>

Hi there. We are having the same probelm. We are a small firm who only want out going calls going out, we do not want people to be able to call us back. I am using a Mobile phone and calling through the CRM as all calls have to be tracked. 1 it looks really unprofessional having a mobile number… 2 it’s going to cause us cutomer issues if their calls are not being answered! I have tried to not show my caller ID on my phone and that does not work.

---

<div class="post-metadata">

**Author:** ![RW4](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rw4/32/84335_2.png) [@RW4](https://community.hubspot.com/u/RW4)\
**Post date:** [April 13, 2021, 2:15am UTC](https://community.hubspot.com/t/disable-caller-id/25086/3 "2021-04-13T02:15:35Z")

</div>

We have a team of virtual support and using their private numbers via hubspot is unhelpful as they are not online all the time and business calls back to a private number is not ideal.

---

<div class="post-metadata">

**Author:** ![NGunn](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ngunn/32/22074_2.png) [@NGunn](https://community.hubspot.com/u/NGunn)\
**Post date:** [August 4, 2021, 7:05pm UTC](https://community.hubspot.com/t/disable-caller-id/25086/4 "2021-08-04T19:05:27Z")

</div>

agree - until this ability to hide outbound number exists, we can’t use this.

---

<div class="post-metadata">

**Author:** ![BDomingues](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bdomingues/32/38459_2.png) [@BDomingues](https://community.hubspot.com/u/BDomingues)\
**Post date:** [October 29, 2021, 7:09pm UTC](https://community.hubspot.com/t/disable-caller-id/25086/5 "2021-10-29T19:09:42Z")

</div>

Concordo, também temos aqui o problema de muitos clientes não aceitarem a ligação por aparecer o DDD+Número.

---

<div class="post-metadata">

**Author:** ![OYoung](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/oyoung/32/30597_2.png) [@OYoung](https://community.hubspot.com/u/OYoung)\
**Post date:** [February 3, 2022, 2:09am UTC](https://community.hubspot.com/t/disable-caller-id/25086/6 "2022-02-03T02:09:20Z")

</div>

Having the same issue here! This is a key feature for our business as we don’t want to offer inbound calling at all.