Agree this should be configurable and ironically is shown on the settings screen as though you could click on it but HS in its infinite wisdom feels it must protect us from ourselves as it does with a lot of features. But we have onboarding sequences for new customers that even if they reply with a question or have a meeting booked related to their onboarding process, we still want them to get onboarding emails designed to help educate them on all of the features of our solution over time.
The workaround support suggests of using a workflow and marketing emails isn’t a good solution becuase:
1. Marketing emails are more likely to go into promotional inboxes or spam vs. sales emails that are sent from the user’s email.
2. Marketing emails don’t look legitimately personalized nor is there a way to personalize each send, both of which you can achieve with sales emails sent from a sequence.