Hello dear Hubspot team, +1, we need this!
Please Hubspot do something about this.
We handle the support tickets of our users in the ticket pipelines and now we have no way to block contact generation.
So now we have to delete manually hundreds of contacts taking place in our CRM who are not interest of us to have in the database.
HubSpot please pick this idea up for review: it renders an otherwise very useful add-in into a monstrosity that adds chaos and clutter to the database. The suggested functionality is essential for Conversations but also for emails sent from Outlook (or other email clients) - the amount of new contacts created per month indiscriminately is hovering around 1k per month… Often empty contacts with just a name and email address. It adds so much friction when trying to keep the database clean and relevant. I know you have a million priorities but this is critical, given how, amongst other things, number of contacts held in CRM counts towards pricing plans etc…
Has there been any progress made on this? It is necessary to keep a database clean and clear of clutter. No update in a year…
Any update on this?
We decided to connect our Inbox this week, and had to disable it within a few days because of all of the spam contacts it was creating. It’s totally unusable for us until Hubspot release an update that allows you to configure this.
Can we please get an update on this?
How can this be a problem that has beeen left unresolved for so long? This thread goes back to 2018. Surely the fix is to only store conversations (and hence by default new contacts) when the contact already exists in HubSpot? This is such a big issue that needs addressing yesterday 
Come on HubSpot get your act together!
This is NEVER going to get fixed!!
The current setup is tedious and I can’t imagine a single user that would want every single email and contact logged in HubSpot. That’s insane.
I think you (HubSpot) are overcomplicating the UI on this. For now, why not just create an option (checkbox) to disable ALL emails and contacts from automatically pushing to HubSpot. Then, within the extension, create checkboxes and/or buttons that allow users to add specific conversation threads and contacts to HubSpot.
That would enable those of us who only want to see the most highly relevant data in our CRM.
Note: Salesforce does this.
.
HubSpot: Here’s how Salesforce does it with their “Inbox” extension in GMail.
Note the following:
1. The “Create Contact” Button: This gives the user the OPTION to add the contact to Salesforce.
2. The “Log to Salesforce” Cloud: This gives the user the OPTION to add an incoming email to Salesforce.
This allows users to send only the data pertinent to their sales cycles to their CRM, and assigns threads to appropriate contacts, opportunities, etc.
What prevents you from enabling the same?
It is next to impossible to segment our contacts to send targeted content when our contact data is so incomplete due to contacts being auto-created. When we add contacts to our system, there are a number of required properties (eg. job function, region, industry, etc.), auto-created contacts do not have any of this information. The example above of how Salesforce does it is exactly what I envioned to be a great solution for this issue - a pop- up notifies us in the email exension whether or not the contact is in the CRM, then we have the choice on how to proceed.
@SteveFarina this looks like a great solution in Salesforce. Let’s hope the @hubspot team pick this up. I recon it is costing my client about 50 hours/year just cleaning up useless contacts. Needs solving this asap.
Appreciate the input on this thx
So many of my clients struggle with this frustrating setting. There needs to be a way for the sales reps to decide whether or not a contact should be created from the Sales extension rather than the tool automatically creating contacts for them and creating spammy contacts in the CRM database.
@ahartline @GLeigh - Thanks, and I’m glad you agree.
I was a part of Salesforce’s enterprise team for years. It’s such a simple solution to a big problem with HubSpot.
Feel free to connect with my any time at stevefarina.com
Is there any update on this? We are considering disconnecting our Inbox due to the amount of spam and consquent trash contacts that are created. Very frustrating.
Hey, are there any news on this issue? I cannot write a single email in my Gmail without HubSpot automatically creating a contact. Would love an option for that!
Hi there @MICEO . The Gmail integration should solve your problem. There are the two check boxes on every email that you send - “Log” and “Track”. You can uncheck those, and no more contact creation. And if those are by default checked and you want them unchecked (again, by default), at the top of the page, click the Hubspot icon > Log and track settings and uncheck there. All this is valid if I understood your issue correctly. The problem here is with the email that is connected to Hubspot’s Inbox - that is the issue.
Thank you, that’s exactly what I needed!