Hopping on this thread to echo EVERYONE’s concerns.
@hubspot
Please get this fixed. Seems like low-hanging fruit!
Upvoted.
Come on its been 2.5 years since this was started, sure the issue has been longer after reading several threads.
As a new customer, this/might stop me coming over.
Guys, just to let everyone know HubSpot has implemented marketing contacts
… Maybe this will help!
@BMottram thanks for the info.
Still doesn’t fix the issue. A simple On/Off, or disable button would do.
It does if you take the time to read the instruction.
We have over 100 contacts per day that we dont want as marketing contacts
and we had to create a list to filter these out.
You can set a predefine to log all new contacts as none marketing … if
you dont then yes you are charged for ALL contacts!
Bevan
@BMottram I did take the time to read it, and thank you. However this isn’t the or a solution that good enough.
I want the option to turn off automatically of adding a conversation as a contact. I don’t want to filter then out. I don’t want they adding in the first place.
This has been an issue for years after reading many different threads. I have spoken to support who suggested I up vote this thread, as I’m not the only person wanting this fix.
Why is this still an issue after three years?
Lol, exactly. I can’t believe I’m still getting email notifications about this thread 3 years later, and still no solution. For a publicly traded company with a $308.00 USD price per share, it’s amazing that they can’t get this one simple aspect fixed.
PLEASE correct this issue for us. We use a Team Email for random inquiries, to accept purchase orders, etc. and it has also become a hub for spam outreach. Every single day, 10-20 spam / no-reply contacts are added minimum, and it is severely cluttering our CRM.
We simply want to turn off “auto-create contact” when someone emails a Team Inbox. If we want to create them, we can manually choose to do so. It has been three years since the Product Team indicated they were working on this -- can you please provide an update? Thanks so much!
Setting up our Hubspot Service now, and have run in to this issue. As this thread implies, this issue has existed for quite som time now. Please fix this, Hubspot.
I mean, even a typical inbox doesn’t create problems like this.
There are currently 38 of these contacts in our duplicates report
I really need this feature for my team. We want to turn off “auto-create contact” as it is cluttering our CRM with poor data quality contacts (missing first and last name) and is causing a nightmare to filter through valuable / non-valuable contacts. A simple On/Off, or disable button in the global settings for admins would be great. Thanks.
Upvoting. We need the ability to only create contacts at our discression if they don’t already exist in HubSpot. This seems like a big miss at this point to not have this capability.
This is ridiculous. We have been using HubSpot for a few weeks now and already the CRM is clogged with unknown Contacts and Companies and we spend more time removing then actually adding and working with the ones we are interested in.
It should be a feature to automatically add Contacts and Companies NOT the other way around. This should be basic core functionality that I as an admin can control who and when a contact or company is added to my CRM database.
As this basic functionality has not been fixed for a number of years, it might be because it benefits HubSpot and it is worth keeping it even if customers complain. 
We are already looking for other CRM systems that support smaller companies.
This is issue really needs to be resolved. It is making it very difficult to track the effectiveness of our advertising
Please change this!
My guess is that it is not a simple “fix”. If they want to change to add this feature, it breaks more functions in Hubspot.
I would love to see this solved.
The fix feels like it should be very simple - a toggle function to only record emails to pre-existing contacts and not auto-creating new ones. As an agency owner managing several HubSpot instances, this is consistently a frustration for clients AND a potential HR/privacy/legal issue.
I have discovered a solution that works for me
My hubspot is linked to my gmail. By unticking the “Turn on in box automation” field when setting it up the issue went away
Agreed, this is a major headache and a classic example of automation out of control. Please give us the option to control this feature (i.e. turn it off), as otherwise it creates additional, unwanted admin work which is time consuming and frustrating.