Commenting on this thread as I’d also like the option to not have messages in my conversations inbox automatically create new contacts and companies.
I use the conversation inbox to centralise incoming general enquiries. It allows our admin team to manage contact forms, generic ‘contact@’ emails, Facebook Messenger, and chatbot enquiries all in the one place. For that purpose, it’s very useful.
However, a significant portion of those enquiries are either spam or cold calls. I don’t need to record these contacts in the CRM, just mark them as spam and move on.