It would make a world of difference if we could simply manually add the contacts we actually need. That can’t be too hard to implement, right?
Arrested Development Narrator: It would be too hard.
I’m still here folx, promise. In a previous post I allude to why the front-end of this feature seems dead simple, but the backend (our email system entirely supposes every message is associated with a Contact) would need an ‘unknown visitor’ treatment a la Live Chat.
Very very sympathetic to the current pain, wasted time folx are experiencing. Thematically, we are examining ways to make settings/features/configuration more consistent across all channels, email included.