Just facing this issue now and found that this has been an ongoing discussion.
In response to @EricHirsh And Camp #2, I’m really curious to hear about the relationship between wanting to monitor and reply to inbound messages in Inbox but not associate those messages with any contacts in the CRM. Why is this?
Currently our conversations are being used for our support inbox, and many support emails are from a user of our platform that has a simple one-time question, and there will most likely be no need to ever contact them again. So it’s just a matter of a contact, and sometimes company, being created that is of no value to us.