@EricHirsh I just came across this thread when dealing with unwanted contacts that were created after we connected a shared inbox to Conversations. I think we’re mostly case #2 in the question you asked: The shared inbox I connected might receive emails that are leads and I would want to convert to contacts, but many other emails that we receive at the inbox are not leads at all, but sometimes something that we need to do relating to an existing contact.
As an example I’m looking at right now, we might work with one of our customers and eventually ask them to fill out a financing application. When they do fill out the application, this shared inbox receives a notification that the applicaiton was filled out. Ideally, I would love to log that email against the contact that filled out the application to note that they’ve filled out their application, but I don’t see any way to do that as the email came from the finance application SAAS system, not from the customer.
But beyond that, we just get a lot of correspondance at the email address that we list publicly on the website, a lot of which might be spam or sometimes not spam but unrelated to sales, but sometimes is customers. I’d love to be able to just dismiss most of the emails that come in as not actionable, but optionally create a contact from an email if it is a lead, or to log emails on existing contacts if it is something operational related to a particular customer.