As our project management uses Conversations to centralize all their communication with our customers and users, and since these are not identical, HubSpot automatically creates contacts that we do not want in our CRM.
Sometimes a user of our SaaS solution is indeed a potential stakeholder and relevant for Marketing and Sales. But most other contacts that we send emails to (for example with login data and help), will not be contacted again.
So, ideally, HubSpot should ask us if a new contact should be created when an unknown email address is inserted in an email within Conversations.
If I chose to add a contact, then I should be asked to fill out the same data fields as I have to do when adding a new contact manually.