# Disable automatic contact creation for Conversations **URL:** \ **Category:** HubSpot Ideas\ **Tags:** conversations-inbox\ **Created:** [August 27, 2018, 4:56pm UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970 "2018-08-27T16:56:47Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![jehiguese](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jehiguese/32/64103_2.png) [@jehiguese](https://community.hubspot.com/u/jehiguese)\ **Post date:** [August 27, 2018, 4:56pm UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/1 "2018-08-27T16:56:47Z")
HubSpot auto creates a contact for anyone that emails in - or is cc’d into a reply in conversations. For some customers who manage through support, this will mean a large number of contacts can enter the database. The only way to prevent this at the moment is by setting [filtering rules](https://knowledge.hubspot.com/articles/kcs_article/conversations/set-up-email-filters-in-your-conversations-inbox), as all filtered emails do not create contacts. There is a use case from a customer in this post [Hyperlink removed by moderator as it linked to an archived Community post with duplicate information] This is a request to build a “ **Create contact** ” rule giving us the option to disable automtically creating contacts for people we communicate with in Conversations. ---
**Author:** ![laurae](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/laurae/32/64675_2.png) [@laurae](https://community.hubspot.com/u/laurae)\ **Post date:** [December 27, 2018, 9:06pm UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/2 "2018-12-27T21:06:50Z")
This needs to be a new feature! It’s frustrating that spam or sales emails can trigger new contacts in your CRM and potentially exceed your contact limit costing you more money. ---
**Author:** ![dheron01](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dheron01/32/34870_2.png) [@dheron01](https://community.hubspot.com/u/dheron01)\ **Post date:** [February 26, 2019, 11:20am UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/3 "2019-02-26T11:20:09Z")
Hi - any update on this request. This is a very annoying “feature”. Regards, David ---
**Author:** ![laurae](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/laurae/32/64675_2.png) [@laurae](https://community.hubspot.com/u/laurae)\ **Post date:** [February 28, 2019, 7:48pm UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/4 "2019-02-28T19:48:38Z")
Not yet. I hope it gets resolved soon! ---
**Author:** ![ellent](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ellent/32/95715_2.png) [@ellent](https://community.hubspot.com/u/ellent)\ **Post date:** [March 8, 2019, 8:51pm UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/5 "2019-03-08T20:51:30Z")
We would love this feature. We support both partners and end users. We do not want end users being created as a contact as we don’t want them to recieve any of our marketing emails, product updates email, or newsletters that are intended for our partners. As of now, we’ve been told we need to set up filters/workflows/special fields - workarounds that are not ideal. And reading the above comment makes me very nervous about spam email addresses being created as contacts as well - eek! ---
**Author:** ![laurae](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/laurae/32/64675_2.png) [@laurae](https://community.hubspot.com/u/laurae)\ **Post date:** [March 8, 2019, 9:23pm UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/6 "2019-03-08T21:23:16Z")
Agree @ellent This is a crucial request. ---
**Author:** ![pingland222](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pingland222/32/18373_2.png) [@pingland222](https://community.hubspot.com/u/pingland222)\ **Post date:** [June 24, 2019, 12:52pm UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/7 "2019-06-24T12:52:51Z")
This would be huge. We use this for our accounting department and they get emails from customers and venders. It would be nice to not create a contact for ever vender. ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [June 26, 2019, 9:48pm UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/8 "2019-06-26T21:48:56Z")
help! we’re onboarding now and JUST turned on Conversations Inbox and literally have a dozen spammer or generic email we subscribe to that have created new contacts… ---
**Author:** ![teniosgmbh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/teniosgmbh/32/81360_2.png) [@teniosgmbh](https://community.hubspot.com/u/teniosgmbh)\ **Post date:** [July 23, 2019, 3:51pm UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/9 "2019-07-23T15:51:15Z")
This feature is very anoying. we need to delete hundreds of contacts whichs were generated from spam-mails, newsletters, CC-mails. Please ask within the conversation before a new contact is generated. ---
**Author:** ![AlinaH](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/alinah/32/93635_2.png) [@AlinaH](https://community.hubspot.com/u/AlinaH)\ **Post date:** [August 8, 2019, 7:05am UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/10 "2019-08-08T07:05:17Z")
Please implement this feature! I understand the filtering tool, but we cannot filter every spam/random email in the world, that is not efficient and needs continuous monitoring, which basically makes extra work instead of making the existing one easier. Thanks 🙂 ---
**Author:** ![FoxTheFixer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/foxthefixer/32/18373_2.png) [@FoxTheFixer](https://community.hubspot.com/u/FoxTheFixer)\ **Post date:** [September 13, 2019, 6:46pm UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/11 "2019-09-13T18:46:37Z")
Just adding to all of the above! This is an incredible time waste of a problem, defeating the entire purpose of automated systems! I will have to disable inbound email completely (and could be driven away from the platform entirely) until this problem is solved by HubSpot. ---
**Author:** ![christopheGlose](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/christopheglose/32/44503_2.png) [@christopheGlose](https://community.hubspot.com/u/christopheGlose)\ **Post date:** [September 18, 2019, 9:11am UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/12 "2019-09-18T09:11:18Z")
Same here, would love this feature! ---
**Author:** ![M4T](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/m4t/32/89259_2.png) [@M4T](https://community.hubspot.com/u/M4T)\ **Post date:** [October 1, 2019, 1:33am UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/13 "2019-10-01T01:33:34Z")
Even better. Add a button to selectively add the contact to the CRM during the conversation. ---
**Author:** ![senstech](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/senstech/32/99730_2.png) [@senstech](https://community.hubspot.com/u/senstech)\ **Post date:** [October 3, 2019, 8:34am UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/14 "2019-10-03T08:34:32Z")
Very strange default behavior, and I’m even more surprised it cannot be changed. I’d expect automatic contact creation for people I send mail to, but not every random person who contacts me! I’m evaluating HubSpot at the moment, and this is the only major turnoff I see for now - the sales pipeline and email features are looking very useful otherwise. ---
**Author:** ![MaineWinters](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mainewinters/32/29572_2.png) [@MaineWinters](https://community.hubspot.com/u/MaineWinters)\ **Post date:** [October 21, 2019, 2:21pm UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/15 "2019-10-21T14:21:36Z")
We need this functionality as well as when our sales reps are OOO their autoresponder creates new contacts. Please help!! ---
**Author:** ![adriansprake](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/adriansprake/32/35926_2.png) [@adriansprake](https://community.hubspot.com/u/adriansprake)\ **Post date:** [November 12, 2019, 1:01pm UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/16 "2019-11-12T13:01:10Z")
Agreed. We would definitely like the ability to put any potential new contact into a queue so they can be qualified by a sales person prior to being created as a physical contact in HubSpot. ---
**Author:** ![grahamfcr](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/grahamfcr/32/27089_2.png) [@grahamfcr](https://community.hubspot.com/u/grahamfcr)\ **Post date:** [November 21, 2019, 11:30am UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/17 "2019-11-21T11:30:16Z")
Yes please add this feature. Very frustrating that this still exists. ---
**Author:** ![liammm](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/liammm/32/75439_2.png) [@liammm](https://community.hubspot.com/u/liammm)\ **Post date:** [November 27, 2019, 11:06pm UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/18 "2019-11-27T23:06:54Z")
I have found a temporary fix if you wish to continue to use the Conversations Inbox. I have saved a filter in my contacts tab that shows me any contact that was added from the conversations inbox. I run the filter daily and bulk delete the spam contacts that were added. I have done the same thing for companies. In the “Contacts Tab” 1. Add filter 2. Search for “original source drill-down 1” 3. Select “contains exactly” 4. type in “conversations” hit enter 5. click “apply filters” 6. Save and name the filter. Repeat steps 1-6 in the companies tab. ![Screen Shot 2019-11-28 at 10.02.19.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/7/d/7dfef111d5c180fdb019210e9f8828150e9d584c.png) you can now use this filter regularly and use the checkboxes on the left-hand side to bulk delete each day/week. The problem comes when you want to save some contacts and delete others. I have chosen to add another filter so that I can change that property and take the contact off the list. I have chosen to add “Original Source” is any of “Offline Sources”. We now change that field in the contacts that we want to keep (specifically we change it to “Email Marketing”) To make it easier for my colleagues, I have also added the “original source” property to the “my view section” in the contacts panel so that it is easy to access and change. Go to “view all properties” in any contact \> search properties for “original source” \> Click “add to my view” ![Screen Shot 2019-11-28 at 10.04.44.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/3/3c994ff161334afa713fe1273f7a96f27ccd745f.png) ---
**Author:** ![ChW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/chw/32/75413_2.png) [@ChW](https://community.hubspot.com/u/ChW)\ **Post date:** [December 2, 2019, 10:21am UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/19 "2019-12-02T10:21:03Z")
Please resolve this problem. This is very annoying. ---
**Author:** ![Muser](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/muser/32/14727_2.png) [@Muser](https://community.hubspot.com/u/Muser)\ **Post date:** [December 13, 2019, 2:28am UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970/20 "2019-12-13T02:28:27Z")
Yep, agreed. I would like Hubspot to only log emails from known contacts in the CRM. The reason is that I have lots of people email me, including confidential emails I don’t want made visible to everyone in the CRM. I know that if I send an email and uncheck the log button, it doesn’t log in the CRM. I also know that I can exclude a specific email address or domain in the settings so that it never logs emails from those people. The checkbox is only useful for stopping the logging of emails I sent, not those I receive (and also doesn’t cover those cases where I sent from my phone or forget to uncheck the box). And, the email/domain exclusion is only useful if I am expecting emails from someone. What we need is a setting when enabled, Hubspot only logs emails from my inbox that are existing contacts in Hubspot, and does not create new contacts from emails of people not in Hubspot. That way, if I have a confidential conversation with someone and give them my email address, and they email me, that email doesn’t create a Hubspot contact and log the confidential email for everyone to see. This is important as someone who wears lots of hats including both sales, and confidential things like HR and legal. [Next page](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970.md?page=2)