Hi HubSpot Community,
I completed the HubSpot Academy Digital Marketing Certification today, August 14, 2026, and passed the exam with a score of 58/60.
However, I’m facing an issue with the certificate that is generated/downloaded from HubSpot Academy.
The certificate image is being generated with the description text in the middle cut off. The paragraph continues, but part of the text is clipped before the “Valid from” section. I have attached the downloaded certificate PNG showing the issue.
I have already tried downloading the certificate again, but the same formatting issue remains.
My details:
- Name: Shubham Shekhawat
- Certification: Digital Marketing
- Score: 58/60
- HubSpot HubID: 245728195
- Certification code: f5c23bb8f4ba4ad2af77c9c17b923741
- Certification date: August 14, 2026
- Validity: August 14, 2026 – September 12, 2028
Could someone from HubSpot Academy Support please check this and regenerate/reissue the certificate with the complete description properly displayed?
I would like to use the certificate professionally on my resume and LinkedIn, so I’d appreciate a corrected version.
Thank you
Hey @shubhamm,
Welcome to the Community!
I have another customer with the same issue here: Course „Die Grundlagen von AEO“ certification: part of the text is missing
I’ve escalated this directly to our Academy team, and they are actively investigating a fix. I’ll keep you updated as soon as I have news.
Thank you for your patience here so far!
Best,
Sam, community Manager
@shubhamm Congratulations on the 58/60! 
This sounds like a certificate-generation/rendering issue rather than anything related to your exam result. Since you’ve already tried downloading it again and the description is still clipped, I’d recommend contacting HubSpot Academy Support and providing the certificate code and screenshot.
They should be able to verify the certification on their side and determine whether the certificate needs to be regenerated. Hopefully they can issue a corrected version with the full description visible.
Definitely worth getting fixed before using it on your resume or LinkedIn.
The hubspot academy support page doesnt have any option to ask query dirctly to customer support executive
ive asked the hubspot bot about the issue, that said to post the issue in the hubspot community, which i did
Looks like a certificate formatting bug on HubSpot’s side. Since re-downloading doesn’t fix it, I’d contact Academy Support with the certification code and screenshot and ask them to regenerate the certificate.
Thanks for accepting me into the course; my goal is to leave with a solid foundation and 100% mastery of the material.
Hey all!
Thank you for your patience while our team looked into this!
The Academy team has updated the certificate text formatting on our backend to resolve the cut-off issue. Could you please try downloading or accessing your certification again from your HubSpot Academy profile to see if the issue is now resolved for you?
If you are still experiencing any issues with the text display, please let us know!
Sam, Community Manager
