# Different Ticket form fields for different pipelines

**URL:** <https://community.hubspot.com/t/different-ticket-form-fields-for-different-pipelines/121268>\
**Category:** HubSpot Ideas\
**Tags:** help-desk, forms\
**Created:** [November 25, 2024, 9:35am UTC](https://community.hubspot.com/t/different-ticket-form-fields-for-different-pipelines/121268 "2024-11-25T09:35:01Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![ONadolskis](https://avatars.discourse-cdn.com/v4/letter/o/e56c9b/32.png) [@ONadolskis](https://community.hubspot.com/u/ONadolskis)\
**Post date:** [November 25, 2024, 9:35am UTC](https://community.hubspot.com/t/different-ticket-form-fields-for-different-pipelines/121268/1 "2024-11-25T09:35:01Z")

</div>

I have two different internal ticket pipelines, and I need for each of them to have different properties to be filled.

So, in “Pipeline 1” (which is for my CS team to communicate with Ops/Tech) I have 5 custom fields in the ticket creation form, which is exactly what we need to have.

However, I now have “Pipeline 2” which is for CS to communicate with another department, and I just need to have 2 of those 5 fields in it, as the other 3 are Ops/Tech specific and would make no sense in this new internal pipeline, but I have no way to have different ticket creation forms for different pipelines.

This means, if I deactivate a field, it’s deactivated for all pipelines.

I’ve reached to HubSpot support, and although they were as helpful as always, they unfortunately have no way to set this up of find a workaround.

This seems to be a rather “simple” issue and they reccomended that I publish this here to see if i gets upvoted and maybe squeeze this into their roadmap at some point.