Different Email Signature Appearing in Replies (But Not in First Message)

Developer Support APIs & Integrations
,
1

Hello HubSpot Community,

I’m facing an issue with my email signature in HubSpot. When I send an initial outreach email, my correct signature appears as expected. However, when I reply to an email, a different signature is automatically used.

I’ve checked my email settings under “Profile & Preferences” but don’t see an option to set different signatures for new emails vs. replies. My business email is correctly connected, and I’m not using an external email client (like Gmail or Outlook) to override the signature.

Has anyone else faced this issue? How can I ensure that my correct signature appears in both new emails and replies?

Appreciate any help—thanks in advance!

2

@namangill -- is this a 1:1 email exchange where your issue occurs, or an exchange within a conversation (say from Helpdesk)? If the latter, you may run into some of the quirks of Helpdesk conversation setup.

Steve

3

This issue occurs in a 1:1 email exchange—not within a Helpdesk conversation. When I send the first outreach email, my correct signature appears. But when I reply to an email, a different signature is automatically used.

I’ve checked my email settings, but I don’t see an option to configure different signatures for new emails vs. replies. Any insights on why this might be happening and how to fix it?