Thanks for your reply @Bryantworks
So this is what I am seeing on the property page of the user.
Source: (no value)
Original Source: Direct Traffic
Original Source drill-down 1: www.ourwebsite.com
Original Source drill-down 2: (no value).
The problem is that we use our reports and dashboards based on ‘Source’ only and not ‘Original Source’. So when this user becomes an important customer, we can’t credit our webiste for it as we are only using the ‘Source’ filter. I am trying to understand why there are two different types of sources, ‘Source’ and ‘Original Source’ that make the reporting complicatd 