# Didn't Receive Certification Email

**URL:** <https://community.hubspot.com/t/didnt-receive-certification-email/9774>\
**Category:** HubSpot Academy Support\
**Created:** [August 8, 2018, 11:36pm UTC](https://community.hubspot.com/t/didnt-receive-certification-email/9774 "2018-08-08T23:36:07Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![benbarker718](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/benbarker718/32/82448_2.png) [@benbarker718](https://community.hubspot.com/u/benbarker718)\
**Post date:** [August 8, 2018, 11:36pm UTC](https://community.hubspot.com/t/didnt-receive-certification-email/9774/1 "2018-08-08T23:36:07Z")

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I just passed the Email Marketing exam after completing the lessons, but I did not recieve an email with my certificate. I saw in the FAQ that I may need to update my email preferences in case I unsubscribed at one point. When I checked, though, I was signed up to recieve all emails. Please help!

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**Author:** ![ERobinson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/erobinson/32/21752_2.png) [@ERobinson](https://community.hubspot.com/u/ERobinson)\
**Post date:** [August 9, 2018, 4:03pm UTC](https://community.hubspot.com/t/didnt-receive-certification-email/9774/2 "2018-08-09T16:03:58Z")

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Along the same lines…On Tuesday Aug 7 I passed the social media certification course and I also didn’t receive the certification email. My email should be set up correctly - please confirm! Thanks.

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**Author:** ![benbarker718](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/benbarker718/32/82448_2.png) [@benbarker718](https://community.hubspot.com/u/benbarker718)\
**Post date:** [August 11, 2018, 4:24pm UTC](https://community.hubspot.com/t/didnt-receive-certification-email/9774/3 "2018-08-11T16:24:40Z")

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They responded via Twitter. My issue is solved.

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<div class="post-metadata">

**Author:** ![ERobinson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/erobinson/32/21752_2.png) [@ERobinson](https://community.hubspot.com/u/ERobinson)\
**Post date:** [August 15, 2018, 1:19pm UTC](https://community.hubspot.com/t/didnt-receive-certification-email/9774/4 "2018-08-15T13:19:03Z")

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Glad to hear it Ben…I still have not received my certification. Can Hubspot Academy please advise? Thanks.