# Did not get a certificate?

**URL:** <https://community.hubspot.com/t/did-not-get-a-certificate/89916>\
**Category:** HubSpot Academy Support\
**Created:** [September 19, 2023, 6:39am UTC](https://community.hubspot.com/t/did-not-get-a-certificate/89916 "2023-09-19T06:39:20Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![JMellbrand](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jmellbrand/32/191796_2.png) [@JMellbrand](https://community.hubspot.com/u/JMellbrand)\
**Post date:** [September 19, 2023, 6:39am UTC](https://community.hubspot.com/t/did-not-get-a-certificate/89916/1 "2023-09-19T06:39:20Z")

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I got the right score but it says that I did not pass? How do I fix this without retaking the exam again?

 ![851411_1_Screenshot 2023-09-19 at 08.35.36.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/b/eb3a9d866d067b5a50c5ea39871eb88e0cbb3fa3.png)

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**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\
**Post date:** [September 19, 2023, 10:54am UTC](https://community.hubspot.com/t/did-not-get-a-certificate/89916/2 "2023-09-19T10:54:12Z")

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Hello @JMellbrand

If you are facing such issues try reaching out to HubSpot support or else you can get help from one of the HubSpot community managers [NicoleJ](https://community.hubspot.com/t5/user/viewprofilepage/user-id/213195) who can guide you on this correctly.

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

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**Author:** ![NicoleJ](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolej/32/76591_2.png) [@NicoleJ](https://community.hubspot.com/u/NicoleJ)\
**Post date:** [September 20, 2023, 9:23pm UTC](https://community.hubspot.com/t/did-not-get-a-certificate/89916/3 "2023-09-20T21:23:05Z")

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Thanks for posting here, @JMellbrand!  
What is the exact name of your course, so I can take a closer look?

Take care,

Nicole

Community Helper & Senior Support Specialist