@EClosings not sure if you’re still using Dialpad, but we’ve done integration work between the tools and can maybe shed some light on a few things.
1. Dialpad looks for E.164 or local formatted numbers. If your HubSpot phone numbers don’t match that exactly, you’ll have “duplicates” created. A workflow that formats all phone numbers to a standard format is needed to prevent this from happening.
2. As long as the contact is associated with a Company and/or a Deal, the call should be associated to these records.
3. Missed calls without voicemails don’t show up in HubSpot on the Contact, Deal, or Company timeline. You have to have a custom webhook setup in Dialpad to do this.
This doesn’t cover everything but are some of the most common things we get questions on. Hope that helps!