# Developer app icon showing placeholder **URL:** \ **Category:** APIs & Integrations\ **Tags:** developer-tools\ **Created:** [June 3, 2020, 2:36pm UTC](https://community.hubspot.com/t/developer-app-icon-showing-placeholder/21376 "2020-06-03T14:36:02Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![linkfuse](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/linkfuse/32/97808_2.png) [@linkfuse](https://community.hubspot.com/u/linkfuse)\ **Post date:** [June 3, 2020, 2:36pm UTC](https://community.hubspot.com/t/developer-app-icon-showing-placeholder/21376/1 "2020-06-03T14:36:02Z")
Hi, We have multiple apps for our portal, but one of them refuses to display our company logo for the app icon when we uploaded. We’ve tried for 6 months on and off, and it just keeps displaying the placeholder icon. We don’t want to recreate it - is there another workaround? Thanks! ---
**Author:** ![acurtwright](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/acurtwright/32/63860_2.png) [@acurtwright](https://community.hubspot.com/u/acurtwright)\ **Post date:** [June 3, 2020, 7:45pm UTC](https://community.hubspot.com/t/developer-app-icon-showing-placeholder/21376/2 "2020-06-03T19:45:42Z")
Hi there! Would you mind providing the app ID and a screenshot of where the placeholder image is appearing so I can investigate further? Thanks in advance! ---
**Author:** ![linkfuse](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/linkfuse/32/97808_2.png) [@linkfuse](https://community.hubspot.com/u/linkfuse)\ **Post date:** [June 3, 2020, 9:03pm UTC](https://community.hubspot.com/t/developer-app-icon-showing-placeholder/21376/3 "2020-06-03T21:03:27Z")
Hi! Of course not - thanks for the help. The app id is: 208187. I’ve attached two screenshots. One is the app icon showing the “placeholder”, and the other is how it appears when you click in to upload an app logo. We have 4 other apps that use the same logo with no issues. ![27584i32C0989662FF5B9E.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/2/32c2203ba72c4adc232afea3ad0c7cf3d59b33f6.png) Overview ![27585iEC8DABB40C271DA8.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/0/30e5b777ce87a22479b91977b3dd758741ed4f62.png) Add App Icon ---
**Author:** ![acurtwright](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/acurtwright/32/63860_2.png) [@acurtwright](https://community.hubspot.com/u/acurtwright)\ **Post date:** [June 5, 2020, 8:28pm UTC](https://community.hubspot.com/t/developer-app-icon-showing-placeholder/21376/4 "2020-06-05T20:28:53Z")
I took a look at the developer account, and one of the things that jumped out at me for that app is that there was no icon uploaded for Timeline Events. Including a screenshot of the page I’m referring to from the Dev Portal. ![27687i2BA7D3967FA8E790.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/5/b5a24e9a3681b823314e30009843229bc49fa842.png) It’s a little unclear what the context of the first screenshot you provided is (where does this image appear in-app? is this from the developer portal itself, or from a portal with the app installed?), but I went ahead and uploaded the icon just as a test. Can you try clearing your cache and telling me if the icon is appearing now? Thanks! ---
**Author:** ![linkfuse](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/linkfuse/32/97808_2.png) [@linkfuse](https://community.hubspot.com/u/linkfuse)\ **Post date:** [June 5, 2020, 8:52pm UTC](https://community.hubspot.com/t/developer-app-icon-showing-placeholder/21376/5 "2020-06-05T20:52:28Z")
There are no timeline event logos because there are no timeline event type - as evidenced by your screenshot. We are talking about the app icon - the one that shows in the integrations section of HubSpot, and elsewhere (for CRM extensions). The first screenshot is the home “apps” page. I hope that helps - I will check and see if your upload fixed the issue. Thanks! ---
**Author:** ![linkfuse](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/linkfuse/32/97808_2.png) [@linkfuse](https://community.hubspot.com/u/linkfuse)\ **Post date:** [June 5, 2020, 8:54pm UTC](https://community.hubspot.com/t/developer-app-icon-showing-placeholder/21376/6 "2020-06-05T20:54:14Z")
Did you upload a timeline event icon then? Because that fixed it… I don’t recall us doing that previously as we don’t use them. ---
**Author:** ![acurtwright](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/acurtwright/32/63860_2.png) [@acurtwright](https://community.hubspot.com/u/acurtwright)\ **Post date:** [June 5, 2020, 9:23pm UTC](https://community.hubspot.com/t/developer-app-icon-showing-placeholder/21376/7 "2020-06-05T21:23:41Z")
Yep, I uploaded an icon when I responded earlier! That icon not only used in Timeline Events; it’s also visible in a few other places in-app. Glad to hear everything is working now.