# developer account creation error **URL:** \ **Category:** APIs & Integrations\ **Tags:** developer\ **Created:** [August 3, 2022, 9:20am UTC](https://community.hubspot.com/t/developer-account-creation-error/62227 "2022-08-03T09:20:58Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![fkowal](https://avatars.discourse-cdn.com/v4/letter/f/a9adbd/32.png) [@fkowal](https://community.hubspot.com/u/fkowal)\ **Post date:** [August 3, 2022, 9:20am UTC](https://community.hubspot.com/t/developer-account-creation-error/62227/1 "2022-08-03T09:20:58Z")
when trying to create a developer account i get to step 3 ? company\_name after 30s or so i get redirect to [https://app.hubspot.com/signup-hubspot/developers?uuid=5f54c483-5dc9-4931-9593-539274a15702&step=blank\_screen\_loading\_error](https://app.hubspot.com/signup-hubspot/developers?uuid=5f54c483-5dc9-4931-9593-539274a15702&step=blank_screen_loading_error) ## There was a problem loading this page. It’s not you. It’s us. Please refresh the page or try again in a few minutes. w8 and retry / refresh doesnt help ---
**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\ **Post date:** [August 3, 2022, 6:15pm UTC](https://community.hubspot.com/t/developer-account-creation-error/62227/2 "2022-08-03T18:15:26Z")
Hey, @fkowal I just ran through the setup flow using Firefox and Chrome without issue. I’d suggest trying a different browser, incognito mode, or clearing your cache and cookies. Best, Jaycee ---
**Author:** ![fkowal](https://avatars.discourse-cdn.com/v4/letter/f/a9adbd/32.png) [@fkowal](https://community.hubspot.com/u/fkowal)\ **Post date:** [August 4, 2022, 6:05am UTC](https://community.hubspot.com/t/developer-account-creation-error/62227/3 "2022-08-04T06:05:12Z")
I’ve check all the browsers Firefox, Chrome, Safari here’s ther request that seems a bit odd (because the same data is send twice in the array [https://api.hubspot.com/usage-logging/v1/log/hublytics-multi/no-auth?clientSendTimestamp=1659592725869&hs\_static\_app=signup-ui-lego&hs\_static\_app\_version=1.6006](https://api.hubspot.com/usage-logging/v1/log/hublytics-multi/no-auth?clientSendTimestamp=1659592725869&hs_static_app=signup-ui-lego&hs_static_app_version=1.6006) > [https://api.hubspot.com/usage-logging/v1/log/hublytics-multi/no-auth?clientSendTimestamp=1659592725869&hs\_static\_app=signup-ui-lego&hs\_static\_app\_version=1.6006](https://api.hubspot.com/usage-logging/v1/log/hublytics-multi/no-auth?clientSendTimestamp=1659592725869&hs_static_app=signup-ui-lego&hs_static_app_version=1.6006) > [{“hublytics\_account\_id”:53,“where\_app”:“signup”,“where\_screen”:“COMPANY\_NAME”,“where\_subscreen”:“”,“when\_timestamp”:1659592723866,“device\_id”:“ea668bdb-4403-46b6-b76e-c5289bad2164”,“session\_id”:1659592723866,“event\_id”:180,“sequence\_number”:180,“language”:“en-gb”,“what\_event”:“signup interaction”,“what\_event\_class”:“INTERACTION”,“what\_version”:“v1”,“library”:{“name”:“usage-tracker-js”,“version”:1},“what\_extra\_json”:“{\“action\”:\“company-domain-prefilled-companyName-changed\”,\“prefilledValue\”:\“Fourthwall\”,\“currentValue\”:\“devdevkowal\”,\“eventKey\”:\“interaction\”,\“platform\”:\“desktop\”,\“signupMode\”:\“standalone\”,\“signupType\”:\“DevelopersSignup\”,\“signupVersion\”:\“odyssey\”,\“trackerType\”:\“xhr-request\”,\“verificationType\”:\“existing-user\”,\“windowWidth\”:3008,\“windowHeight\”:680,\“screenWidth\”:3008,\“screenHeight\”:1692,\“screenSize\”:\“large (\> 1024)\”,\“howOsDetailed\”:\“mac\”,\“singlePageAppSessionId\”:1659592709019,\“trackingClient\”:\“public\”,\“deployableName\”:\“signup-ui-lego\”,\“deployableVersion\”:\“static-1.6006\”,\“last\_timestamp\_checked\_against\_session\”:1659356106112,\“currentPageUrl\”:\”[[https://app.hubspot.com/signup-hubspot/developers?uuid=0a5ae825-0b87-4fc7-bd03-64ec31d62a17&step=company\_name\\](https://app.hubspot.com/signup-hubspot/developers?uuid=0a5ae825-0b87-4fc7-bd03-64ec31d62a17&step=company%5C_name%5C%5C)]([https://app.hubspot.com/signup-hubspot/developers?uuid=0a5ae825-0b87-4fc7-bd03-64ec31d62a17&step=company\_name\](https://app.hubspot.com/signup-hubspot/developers?uuid=0a5ae825-0b87-4fc7-bd03-64ec31d62a17&step=company_name%5C))“,\“networkType\”:\“4g\”,\“networkSpeed\”:10,\“locale\”:\“en-gb\”}”,“who\_email”:“{my\_email}”,“who\_identifier”:45445963,“who\_identifier\_v2”:“EMAIL:::{my\_email}:::53”,“who\_team\_identifier”:8634406},{“hublytics\_account\_id”:53,“where\_app”:“signup”,“where\_screen”:“COMPANY\_NAME”,“where\_subscreen”:“”,“when\_timestamp”:1659592723866,“device\_id”:“ea668bdb-4403-46b6-b76e-c5289bad2164”,“session\_id”:1659592723866,“event\_id”:181,“sequence\_number”:181,“language”:“en-gb”,“what\_event”:“signup step completed”,“what\_event\_class”:“INTERACTION”,“what\_version”:“v1”,“library”:{“name”:“usage-tracker-js”,“version”:1},“what\_extra\_json”:“{\“stepName\”:\“COMPANY\_NAME\”,\“eventKey\”:\“stepCompleted\”,\“platform\”:\“desktop\”,\“signupMode\”:\“standalone\”,\“signupType\”:\“DevelopersSignup\”,\“signupVersion\”:\“odyssey\”,\“trackerType\”:\“xhr-request\”,\“verificationType\”:\“existing-user\”,\“windowWidth\”:3008,\“windowHeight\”:680,\“screenWidth\”:3008,\“screenHeight\”:1692,\“screenSize\”:\“large (\> 1024)\”,\“howOsDetailed\”:\“mac\”,\“singlePageAppSessionId\”:1659592709019,\“trackingClient\”:\“public\”,\“deployableName\”:\“signup-ui-lego\”,\“deployableVersion\”:\“static-1.6006\”,\“last\_timestamp\_checked\_against\_session\”:1659356106112,\“currentPageUrl\”:\”[[https://app.hubspot.com/signup-hubspot/developers?uuid=0a5ae825-0b87-4fc7-bd03-64ec31d62a17&step=company\_name\\](https://app.hubspot.com/signup-hubspot/developers?uuid=0a5ae825-0b87-4fc7-bd03-64ec31d62a17&step=company%5C_name%5C%5C)]([https://app.hubspot.com/signup-hubspot/developers?uuid=0a5ae825-0b87-4fc7-bd03-64ec31d62a17&step=company\_name\](https://app.hubspot.com/signup-hubspot/developers?uuid=0a5ae825-0b87-4fc7-bd03-64ec31d62a17&step=company_name%5C))“,\“networkType\”:\“4g\”,\“networkSpeed\”:10,\“locale\”:\“en-gb\”}”,“who\_email”:“{my\_email}”,“who\_identifier”:45445963,“who\_identifier\_v2”:“EMAIL:::{my\_email}:::53”,“who\_team\_identifier”:8634406}] > > * * * response i `{}` ---
**Author:** ![fkowal](https://avatars.discourse-cdn.com/v4/letter/f/a9adbd/32.png) [@fkowal](https://community.hubspot.com/u/fkowal)\ **Post date:** [August 4, 2022, 6:12am UTC](https://community.hubspot.com/t/developer-account-creation-error/62227/4 "2022-08-04T06:12:47Z")
I checked in incognito When i created a New hubspot account via email registration worked I did a second test in incognito i logged in via google and then the registration process failed again as described above ---
**Author:** ![fkowal](https://avatars.discourse-cdn.com/v4/letter/f/a9adbd/32.png) [@fkowal](https://community.hubspot.com/u/fkowal)\ **Post date:** [August 4, 2022, 6:25am UTC](https://community.hubspot.com/t/developer-account-creation-error/62227/5 "2022-08-04T06:25:28Z")
I found a solution What helped i went into my `Profile & Preferences` A popup asked me to will in the First and lastname I did that and since the dev account registration starts with providing email + first + lastname I figured this probably was missing and crashing the registration process And it helped. So accounts created via google without first + lastname are the cause of this bug ---
**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\ **Post date:** [August 4, 2022, 3:55pm UTC](https://community.hubspot.com/t/developer-account-creation-error/62227/6 "2022-08-04T15:55:25Z")
Hey, @fkowal 👋 Thanks for letting us know what worked for you. Furthermore, thank you for trying all the “basic” troubleshooting — clearing cache, incognito, different browsers. I know it’s annoying sometimes, but it does help rule out common causes. Have fun building! — Jaycee