# Desired, Improved Messages Functionality

**URL:** <https://community.hubspot.com/t/desired-improved-messages-functionality/3632>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [October 20, 2017, 12:44pm UTC](https://community.hubspot.com/t/desired-improved-messages-functionality/3632 "2017-10-20T12:44:00Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![Eric\_Joneson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/eric_joneson/32/48852_2.png) [@Eric\_Joneson](https://community.hubspot.com/u/Eric_Joneson)\
**Post date:** [October 20, 2017, 12:44pm UTC](https://community.hubspot.com/t/desired-improved-messages-functionality/3632/1 "2017-10-20T12:44:00Z")

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These are some additional features and functionality that I would like to see with regards to the Messages application.

- Team member management page (dashboard) seeing available members and their status (on-line, off-line)
- Ability to reassign chats in real-time to other on-line team members.
- Ability to assign users to specific team members to specific website pages, like support staff to our site’s customer support pages only, our Sales guys to all our product pages
- A timer function such that if someone starts chatting, but no one responds within X number of minutes, they either rerouted or a pop-up offers an opportunity to submit their request electronically, we an promise of timely response.
- Mobile chat and management functionality so we don’t have to be tied just to our desks. We’re too mobile of an organization.

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_[View the full topic](https://community.hubspot.com/t/desired-improved-messages-functionality/3632)._