Desired email send time window is unavailable
Hi @JParmar6,
Can you share a bit more context? Where exactly are you seeing this? Can you share a screenshot?
Just for clarification, we are enrolling contacts with the help of workflows. When running sequences, I often ends up getting the error ‘Desired email send time window is unavailable’. I want to know some answers here:
1. What causes this error? and how it can be resolved.
2. Sequences don’t allow direct list creation fron the enrollment tab, how can we segregate these contacts so that we can use them to enroll again in the sequence.
3. Lists tool don’t let us create lists for specific error type in sequence, is there any way to overcome this?
Hi @karstenkoehler I have added screenshot, can you take a look into this?
@NRana3 what exactly do you see when you hover your mouse over the small (i) icon next to the error message?
The error message refers to this time window setting: Create and edit sequences - which time window did you set? Potentially it’s too narrow.
@karstenkoehler The message that I get on hovering on the i-icon - Email cannot currently be sent in the timeframe desired
And, no the window is not tight, it is of 12 hours -
@NRana3 in that case I’d recommend reaching out to HubSpot support, this might be a bug then.