I deleted my HubSpot account, but it still shows that my WhatsApp is linked to HubSpot. Could you please help me remove it from your system?
Hi @Veronicadumont welcome to the HubSpot Community! ![]()
Thanks for sharing that screenshot — this actually makes sense given what’s happening on Meta’s side. When a WhatsApp Business number is connected to a partner (like HubSpot), Meta records that partnership at the WhatsApp Business Platform level, which persists even after the HubSpot account is deleted.
To disconnect your number from the previous HubSpot connection, you’ll need to do this directly through Meta’s WhatsApp Business settings:
- Go to your Meta Business Suite → Settings → WhatsApp Accounts
- Find the number in question and look for an option to remove or disconnect the existing partner
- Once disconnected, you should be able to connect it to a new partner (like Kommo)
If you’re not seeing that option, you can also reach out to Meta Business Support directly, as they can manually release the number from the previous partnership.
Since your HubSpot account has already been deleted, our support team wouldn’t have access to take action on your behalf — but Meta’s team can resolve this on their end.
Hope that helps get you unblocked! ![]()
Cassie, Community Manager
