Delivery Status Notification (Failure)

Smart CRM & Sales Hub CRM
1

I received this email after sending an email through the CRM:

The response was:

Your email to group xxxxx@xxxxxx.com was rejected due to spam classification. To address this issue: * Contact the owner of the group, who can choose to enable message moderation instead of bouncing these emails. * Set up SPF records for your sending domain if you have not done so already. Instructions for both steps can be found here: Messages from a bulk sender bounce  |  Support & troubleshooting  |  Google Workspace Help.

Here’s the thing. When I email him directly from my Gmail program, the email goes through fine. However, when I email him through the CRM, the mail is bounced. Is there something additional I need to do on the CRM side to stop these emails from bouncing? Thanks!

2

Hi @SmilingVentures thanks for your post. If you’re inbox is connected, you shouldn’t be having different experiences with sending from the CRM and sending from your inbox. Would you be able to share a screenshot of the email response you received here so I can share with my team? In addition, would you be willing to share with me via private message the recipients email so that we can look into that as well?

In addition, you may be able to resolve this by disonnecting your inbox and then reconnecting your inbox. Please let me know if this works for you!

3

Thanks for the response! I don’t have the email anymore, but I will let you know if it happens again. Thanks!