Delivery has failed to these recipients or groups....

Smart CRM & Sales Hub Sales Email
1

Please help! I am new to HS and having an awful time trying to get set up and trying to get any support.

I am testing my email and when I send myself a test email to my @gmail address or to my business email (outlook) from my personal HS contact that I created, I get this error:

Delivery has failed to these recipients or groups:

xxxxx@gmail.com

Your message wasn’t delivered because the recipient’s email provider rejected it.

Diagnostic information for administrators:

Generating server: DS7PR13MB4735.namprd13.prod.outlook.com

xxxxx@gmail.com
Remote server returned ‘550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP. For more information please go to Email nondelivery reports (NDRs) and SMTP errors in Exchange Online - Exchange | Microsoft Learn AS(7230) [SA6PR13MB6901.namprd13.prod.outlook.com 2024-12-23T14:32:01.145Z 08DD22060F5C24E0]’

I’ve tried updating my DNS info on my godaddy site. The update doesnt work.

I 've tried everything HS bots have suggested I do. Nothing works. I cannot speak with anyone because I am on the trial or “free” version of HS. I have been going in circle for days and am completely frustrated and feel like I should go with a different CRM provider.

Can anyone help?

Thanks,

Terry

2

Hi @FCAS2024! Welcome to the Community-- happy to have you here :blush:

I apologize for any frustration you have experienced while testing this out. The Community is a great place to come for support as a free user. Could you provide some additional context as to how you are sending these emails? HubSpot has service emails through the shared inbox, marketing emails, and 1:1 sales emails that all function a bit differently.
The error at a glance looks to be an error from the receiving server. I’d also recommend adding email-sending IP addresses to your allowlist.

I also want to note that response times from community members may vary during the holidays, so thanks for your patience in advance!

Best,

Kennedy