Deleting Attachments Error

Smart CRM & Sales Hub CRM
1

Good morning,

One of our sales team is receiving an error message when attempting to delete any attachments on their Deals. This appears to be unique to them and we cannot figure out why (they have the same permissions as others, they have logged off-back on, tried different browsers).

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RTurnbull_0-1655456588894.png868×196 62.2 KB

Does anyone have any insight into why this might happen and any solution?

Thanks

2

Hi @RTurnbull,

Thanks for reaching out!

In order to determine if this is a caching issue, could the user try the following please:

  • Clear the browser’s cache
  • Attempt to delete the attachment in a separate browser or in incognito
  • Disable any extensions or plugins within the browser

If trying the steps above doesn’t help resolve the issue, please let us know so we can advise on next steps.

Thank you,

Kristen

3

Our salesperson deleted their Cache and this solved the issue, thank you. I’d forgotten about that option!

4

Hi Everyone,

I work for a HubSpot Diamond Partner. We have developed an app for the marketplace that aims to solve the issue of bulk deleting attachments. Our app allows users to access a CRM card showing all the attachments associated with an object record and easily delete them in bulk.

We are seeking beta testers who can try our app at no cost, provide valuable feedback, and assist us in enhancing the product’s overall usability.

:backhand_index_pointing_right: Join the Beta Test → Installation link :link:

:backhand_index_pointing_right: How it works document → PDF

While you’re here, don’t forget to check out our other apps in the HubSpot Marketplace for more helpful solutions!

Cheers!