# Deleted tickets **URL:** \ **Category:** Tickets & Conversations\ **Created:** [April 11, 2022, 12:33pm UTC](https://community.hubspot.com/t/deleted-tickets/54764 "2022-04-11T12:33:35Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![JRudowska](https://avatars.discourse-cdn.com/v4/letter/j/c4cdca/32.png) [@JRudowska](https://community.hubspot.com/u/JRudowska)\ **Post date:** [April 11, 2022, 12:33pm UTC](https://community.hubspot.com/t/deleted-tickets/54764/1 "2022-04-11T12:33:35Z")
Help! Lately I have noticed that some of my tickets are missing I have checked if they were deleted and yes, they were deleted by “unknown user”. What does it mean? Nobody in my team did this ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [April 11, 2022, 12:35pm UTC](https://community.hubspot.com/t/deleted-tickets/54764/2 "2022-04-11T12:35:47Z")
Hi @JRudowska, Is there an integration which might be causing this? (_Settings_ \> _Integrations_ \> _Connected Apps_) If not, then the only way to investigate this would be via HubSpot technical support. This requires any paid subscription. Best regards! ---
**Author:** ![JRudowska](https://avatars.discourse-cdn.com/v4/letter/j/c4cdca/32.png) [@JRudowska](https://community.hubspot.com/u/JRudowska)\ **Post date:** [April 11, 2022, 12:48pm UTC](https://community.hubspot.com/t/deleted-tickets/54764/3 "2022-04-11T12:48:02Z")
What App could cause this? My connected apps are ![JRudowska_0-1649681272167.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/f/cf22f33d0b5df7e5913c40a5b43a5c426e3b20f5.png) ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [April 11, 2022, 12:50pm UTC](https://community.hubspot.com/t/deleted-tickets/54764/4 "2022-04-11T12:50:39Z")
Hi @JRudowska, Zapier, potentially. Do you have any ticket-related zaps set up? Best regards ---
**Author:** ![JRudowska](https://avatars.discourse-cdn.com/v4/letter/j/c4cdca/32.png) [@JRudowska](https://community.hubspot.com/u/JRudowska)\ **Post date:** [April 11, 2022, 1:05pm UTC](https://community.hubspot.com/t/deleted-tickets/54764/5 "2022-04-11T13:05:36Z")
I don’t know, could you help me to find this information? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [April 12, 2022, 4:48am UTC](https://community.hubspot.com/t/deleted-tickets/54764/6 "2022-04-12T04:48:05Z")
Hi @JRudowska, When you log into Zapier, you should see “Zaps” and “Zap History” in the left sidebar. This is where you’d have to check if any of them relate to HubSpot tickets. Are there any developers using your API key? An integration would not necessarily have to show up as an app. It could also affect ticket deletion. Best regards! ---
**Author:** ![thorndikedev](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/thorndikedev/32/30191_2.png) [@thorndikedev](https://community.hubspot.com/u/thorndikedev)\ **Post date:** [August 17, 2022, 1:05am UTC](https://community.hubspot.com/t/deleted-tickets/54764/7 "2022-08-17T01:05:24Z")
I had this issue and finally found out it was from deleting conversations in the inbox! When you delete a conversation in the inbox it also deletes the ticket. This is awful! There should be a warning or something first asking if you would rather close it and that you are deleting a ticket. More tickets get lost that way for us. It is a nightmare.