# Deleted certificate

**URL:** <https://community.hubspot.com/t/deleted-certificate/161849>\
**Category:** Academy\
**Tags:** certifications\
**Created:** [October 13, 2026, 4:19pm UTC](https://community.hubspot.com/t/deleted-certificate/161849 "2026-10-13T16:19:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Martin\_Matsekh](https://avatars.discourse-cdn.com/v4/letter/m/f19dbf/32.png) [@Martin\_Matsekh](https://community.hubspot.com/u/Martin_Matsekh)\
**Post date:** [October 13, 2026, 4:19pm UTC](https://community.hubspot.com/t/deleted-certificate/161849/1 "2026-10-13T16:19:42Z")

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Hi, to whom it may concern. I have completed the social media marketing course, but my account was deleted, and my certificate disappeared. I have proof, however, that I completed the final exam. Is there any way to get another copy of the certificate?

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**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\
**Post date:** [October 13, 2026, 8:36pm UTC](https://community.hubspot.com/t/deleted-certificate/161849/2 "2026-10-13T20:36:05Z")

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Hello @Martin_Matsekh,

Thanks for reaching out here. Unfortunately, once an account is deleted, the certifications tied to it can’t be recovered or transferred to a new profile.

The way forward is to take the course again with your new profile, and the certificate will be issued to that account once you pass the final exam. I know that may not be the answer you were hoping for, and I appreciate your patience.

If you run into any trouble while retaking the course, reply here and we’ll do what we can to help.

Best,  
Sam, Community Manager