# Deleted account **URL:** \ **Category:** Account & Settings\ **Tags:** crm\ **Created:** [October 10, 2023, 2:20pm UTC](https://community.hubspot.com/t/deleted-account/91479 "2023-10-10T14:20:34Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![SMomentum](https://avatars.discourse-cdn.com/v4/letter/s/54ee81/32.png) [@SMomentum](https://community.hubspot.com/u/SMomentum)\ **Post date:** [October 10, 2023, 2:20pm UTC](https://community.hubspot.com/t/deleted-account/91479/1 "2023-10-10T14:20:34Z")
It looks like we have an issue with an deleted account ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [October 16, 2023, 1:55pm UTC](https://community.hubspot.com/t/deleted-account/91479/2 "2023-10-16T13:55:00Z")
Hi @SMomentum, Thank you for asking the Community! I created a new post for you to bring more visibility on it and so that you can get help from our Community Members 🙂 What is happening exactly, please? The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist. I’d like to share this article “[Recover your inactive HubSpot account](https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account)” that might be of interest to you. Also, you can [submit the form at the bottom of this article](https://knowledge.hubspot.com/account/why-can-t-i-log-into-hubspot) if you cannot login anymore. I also wanted to invite a couple of subject matter experts to this conversation @mangelet, [@Shadab\_Khan](https://community.hubspot.com/t5/user/viewprofilepage/user-id/513582) and @JenBergren do you have suggestions to help @SMomentum, please? **If anybody else has anything to add and/or share, please feel free to join in the conversation** 🙂 Thanks and have a lovely day! Best, Bérangère ---
**Author:** ![SMomentum](https://avatars.discourse-cdn.com/v4/letter/s/54ee81/32.png) [@SMomentum](https://community.hubspot.com/u/SMomentum)\ **Post date:** [October 16, 2023, 2:13pm UTC](https://community.hubspot.com/t/deleted-account/91479/3 "2023-10-16T14:13:16Z")
This does not make sense per what we are asking. Our account log in and password are not working and it is saying out account is inactive, but it shouldn’t be. Please advise… ---
**Author:** ![Shadab\_Khan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/shadab_khan/32/12293_2.png) [@Shadab\_Khan](https://community.hubspot.com/u/Shadab_Khan)\ **Post date:** [October 16, 2023, 2:18pm UTC](https://community.hubspot.com/t/deleted-account/91479/4 "2023-10-16T14:18:31Z")
got it, Looks like your Hubspot account is deactivated - You should raise this to Support > **[Help Center](https://help.hubspot.com/)** ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [October 17, 2023, 11:26am UTC](https://community.hubspot.com/t/deleted-account/91479/5 "2023-10-17T11:26:10Z")
Hi @SMomentum, Thank you for the additional information and thanks [@Shadab\_Khan](https://community.hubspot.com/t5/user/viewprofilepage/user-id/513582) for your help 🙂 So it seems that your account is inactive. In that case, did you check [the article I shared (here)](https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account) and did you [submit the form at the bottom of the article](https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account), please? Thanks and have a great day! Best, Bérangère ---
**Author:** ![Shadab\_Khan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/shadab_khan/32/12293_2.png) [@Shadab\_Khan](https://community.hubspot.com/u/Shadab_Khan)\ **Post date:** [October 16, 2023, 2:00pm UTC](https://community.hubspot.com/t/deleted-account/91479/6 "2023-10-16T14:00:54Z")
Thanks [@BérangèreL](https://community.hubspot.com/t5/user/viewprofilepage/user-id/230185) , @SMomentum Happy to help when you say “Deleted Account” do you mean a deleted company object? or Your HubSpot account? If you are referring to company records you can check Actions ➝ Restore Records ![Screenshot 2023-10-16 at 7.28.58 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/d/1d1c820a8f2c0e59e2e4d07d096f67135fc7a118.png) Tip: Check if there is any automation deleting the record or any user error Need some clarity to share recommendation/solution