# Deleted account **URL:** \ **Category:** CRM\ **Tags:** starter\ **Created:** [December 4, 2024, 6:04pm UTC](https://community.hubspot.com/t/deleted-account/121898 "2024-12-04T18:04:57Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![DJennings4](https://avatars.discourse-cdn.com/v4/letter/d/b9e5f3/32.png) [@DJennings4](https://community.hubspot.com/u/DJennings4)\ **Post date:** [December 4, 2024, 6:04pm UTC](https://community.hubspot.com/t/deleted-account/121898/1 "2024-12-04T18:04:57Z")
Can’t log into my account and this is the response. Anyone dealt with anything similar? ![IMG_4880.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/1/419e8079b8d65a53519985e1b3c0125db3b4e179.png) ![IMG_4879.jpeg](https://d2qpr2jzcazej7.cloudfront.net/original/2X/0/0ee3520dccbbdae91ca4376c7884b5c917f639f3.jpeg) ---
**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\ **Post date:** [December 4, 2024, 6:40pm UTC](https://community.hubspot.com/t/deleted-account/121898/2 "2024-12-04T18:40:04Z")
Hi @DJennings4 , Thank you for reaching out regarding your account access issue. While I haven’t personally dealt with this situation, I have seen others experience similar issues. It seems the automated system has flagged your account, which may be why you’re receiving messages about ineligibility. The best course of action would be to follow up with HubSpot Support to ask for clarification on why this happened and to rectify it if it’s due to an automated system error. You can also review the following for more details: > **[Account suspension | Frequently Asked Questions](https://knowledge.hubspot.com/account-management/account-suspension-faq)** > > Learn why your tools might be suspended in HubSpot. If there’s anything else I can assist with, feel free to let me know.