Delete Greyed Out

Smart CRM & Sales Hub CRM
1

Hi I mistakenly imported all my contants from Gmail and I’d like to start again, but when I select contacts to delete the delete button is greyed out - like this:

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How can I delete the contacts?

2

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Help other HubSpot searchers find this post quickly by accepting the solution

Q: Bulk delete greyed out?

Short A: Check permissions.

Settings

(see image) → Users & Teams

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Select your user name and scroll down to ‘Bulk Delete’!

(see image)

Longer A:

The most common cause of this type of scenario is when you don’t have permissions to ‘bulk delete’. You can confirm this is the issue by trying to delete an individual contact.

Help answer your question? If so, remember to accept this ‘solution’.

Best,
Frank

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www.MFrankJohnson.com

3

Thanks for this - but I can’t find this page? How do I navigate here?

Thanks for your help!

4

@BBond, did you see our updated response? Is this now solved??

5

Thanks for the reminder - unfortunately no - when I go to my User settings I’m set up as a Super Admin, so don’t have any preferences to check or uncheck?

6

Thought we were able to reproduce this behavior the other day, but have since lost track of those tests.

Please login to HubSpot from another browser and confirm you still cannot bulk delete contacts. (Remember, doing so may log you out of your current session, so save your work.)

If you ARE able to bulk delete it’s a browser cache issue -- clear your cache.

If you still are NOT able to bulk delete, report back here so the HubSpot Support team can see you’re still having trouble. (the only way they’ll know)

Hope that helps.

Best,

Frank

7

Hi Frank,

Thanks for all your help on this - just logged in on another browser - but Delete is still greyed out on that…

Thanks again,

Bryony

8

@roisinkirby, this issue is still unresolved.

Thanks all.

#nlmtt

9

Thank you for assisting here @MFrankJohnson!

@BBond please send me a private messaging with the following details:

  • Your email address
  • Your HUB ID
  • A screenshot of the error
  • A link to a saved view of all the contacts you are trying to delete
10

I am also having similar problem. I am not able to delete contact as the delete button is greyed. Following this thread to find a solution, as recommended by Hubspot Suppot.

11

Hi @roisinkirby,

I asent you a message on Tuesday - have you recieved it?

Thanks

12

I’m having the same issue and have tried all the fixes recommended. I am a super admin and do have permissions to bulk delete.

Thought I’d try to delete the entire account and start over, but that delete button is greyed out as well. I need to demo this CRM to my boss to move forward with a Hubspot recommendation but cannot because of this issue.

13

I think this is the solution - enter in a number of records to delete (even though there is already a default number in the “number of contact to delete” window). Once you do this, the delete button becomes an option.