Delete form submissions

Why is this still an issue and why isn’t HubSpot listening to the voice of the customer? I posted this suggestion over 2 years ago, 219 other people have voiced their frustrations with the inability to delete ‘test’ form submissions too and 443 upvotes. Creating these tests are vital to ensuring that forms are being routed correctly. This directly effects all of our efforts to report directly out of HubSpot without manual intervention in deleting these out somewhere else (which for me is an exel file and importing that file into a BI platform) creating extra work. HubSpot’s lame excuses on why this can’t be done isn’t cutting it for me.

Not sure if this has been mentioned (there are a lot of comments on this topic!) but this also ties strongly into how we have to track referrals. Because HubSpot does not have a good system for referral tracking (a separate frustration of ours), we enter our referral information through forms.

Sometimes there is human error and a typo will occur, or an incorrect option will be selected when completing the referral form. The inability to internally edit or delete a form submission means that the results will forever be incorrect on our reporting which is very problematic since those reports are needed for KPI assessment at our company.

We really do need the ability to at least delete form submissions, please!

Yes, please add this feature!

Yes we need to have this if we want to use HS as main source for basic measurement metrics, if we dont have it, we have to go back to spreadsheets for every basic metric measurement

I don’t know how this hasn’t been implemented yet

@SabariRam Do you have an update on this? It’s been a bit since december.

I know! It’s ridiculous!

It would be nice to have the ability to delete form submissions that were just used for testing purposes when setting up the form, or submitted by mistake.

The reasoning is, I created a form for an LP that I tested out a couple of times to make sure the redirect link worked fine and also had to adjust it once. There are 4 submissions with my name on it in the form data, and I dont want my test submissions to skew the data.

This is my exact need. Do we know any time period for this?

We really need this feature. In other marketing automation platforms I’ve worked with, this can be done easily. It makes for more accurate reporting, and also cleans up the form submission export list.

This is not a gap around data protection laws?

Say you use a form to collect personal information. Individuals have the right to have their personal details deleted (“right to be forgotten”), especially for data subjects in the EU.

There needs to be a way to delete or anonymise personal data collected via a form.

This feature is needed! Sometimes we use our real accounts to test forms and workflows which messes with reporting information -- we shouldn’t have to delete the entire record, just the form submissions.

This is a problem for me and my team as well. We do a events and before to open the form officaliy we do a test registrations.

Now they are together with the real ones and it’s not good at all because I don’t have the correct information how many registrations we have

I’d love this feature as well! We always test our forms and thend delete the contact, but it still shows up in the form submission data.

I want to call attention to another problem created by this: The inability to delete form submissions also means it’s not possible to delete campaign members from SFDC campaigns that are connected to the forms, because the deleted members sync right back in.

Yes, agree. It’s definitely a basic feature.

Need this for correct reporting!
FYI there is another post about this here, so if everyone upvotes this one too maybe we can get soem additional traction :slightly_smiling_face: https://community.hubspot.com/t5/HubSpot-Ideas/Deleting-submissions-from-the-forms/idc-p/622345#M110677

Please make it possible to delete submissions or add “test” submissions. Currently there is no way to see if the form functions propertly without skewing analytical data with fake submissions by our team. High priority.

Like many have stated, this would not just be useful for deleting test submissions. We would like to be able to delete “junk” submissions and false leads. This would be very critical for our reporting. We use many other methods to filter this out but they are all very manual and stack in tedium and to keep track of things.

@SabariRam Please provide an update on where we are at with this request. This is infuriating that Hubspot does not have the BASIC BASIC ability to delete form submissions. We get so many spam and junk form submissions that throw off our metrics and reporting. Not only that, but the inability to delete test submissions is absolutely ridiculous. For a software that we pay tens of thousands of dollars a year to use, that is a leader in the industry, you would think that they would have a VERY SIMPLE feature like deleting form submissions. I would like to reiterate something others have mentioned, that the inability to delete form submissions is a violation of the GDPR laws. How has Hubspot not done this yet? Look at how many people you have upset, Hubspot. Please fix this ASAP. I can’t believe this.