Delete email address from contact record

Smart CRM & Sales Hub CRM
1

I hope I can make this clear…

I am trying to add a new contact. When I try to use their email, it says it is associated with another contact already. I’ve gone to the other contact and deleted the email addresses, still didn’t work. Then I deleted the entire contact and it is still showing up when I try to create the new one. The deleted contact does not show up in my contacts anymore.

Anyone have any idea how to wipe the email records so the address can be used for a new contact?

2

Just remember to perform a “permanent delete” on the contact record. HubSpot will not auto-refresh, so you’ll need to refresh your screen after you perform the delete. Once done, the old email address will be avalable for use in the portal as either a new contact or on an existing record.