I agree, I have to add my contacts in a static list and use the Hubspot API to clean it everyday. Fortunately I have a technical background and I can automate this task but I find this feature would be very valuable and is needed to maintain our list of contacts clean.
Agree! I was just looking for a way to delete contacts by using a workflow. Our digital marketing is aimed at the US, since we have Int’l reps that do their own campaigns.
Totally in agreement, me much would please Hubspot he was adding the option of " Delete a contact " in the workflows to be able to erase the contacts of my platform that already they do not apply to my services. In this case, I believe that tendre that to do it manually but would be excellent that were adding this option.
Exactly what jm said. I want a “still interested?” email to go out after 10 months since last engagement. Then delete if they are not engaging/interested in working with us anymore.
This feature would be very helpful for us as well. In our case, we have a lot of test accounts that are created from our team and that I have to delete manually from a list. If this could be done from a workflow, it would save a lot of time.
Yes - we really need this deletion via Workflows. The point of a Marketing Automation system is to enable/simplify automation. HubSpot is great at that in general. GDPR requires data controllers not to hold data for a longer period of time then necessary, hence automation of deletion is needed. Regardless of how HubSpot business model works
to be surely GDPR compliant, its necessary to delete contacts, and not to keep information longer then needed.
In germany we have also the Law against Unfair Competition, and there it says that Double Opt In is needed and the only way to be responsible on the court.
So. We send DOI E-Mail for the confirmation, but if the person dont confirm, i cant do anything with that contact. I want to delete the contact after 10 days if there was no confirmation.
I tried to make a workflow to say that after receiving the DOI E-Mail and not confirming after 10 days, delete the contact GDPR compliant.
But i had to realize that its not possible to make an automation deletion.
I know about workarounds, but this could be a lot of manual work everyday.
So. I think it is definitly necessary to implement a feature to delete contacts gdpr compliant by a workflow or by settings.
Hope this get a lot of upvotes and feature come soon.
I agree with everyone here. Including those that have surmised the reason that this option is not and probably will not be included. This topic has been around for months, but not one comment from anyone at Hubspot…
Remember that we are in a pay per contact environment. They don’t want to make it too easy to remove contacts or revenue goes down. Never kill the cash cow.
Echoing everyone’s statements! We get a large amount of spam if there was an option to set up a workflow that deletes a contact and any of it’s associated records if the deal is moved to ‘Deal Lost’ stage with the ‘Close Lost Reason’ as spam/test - it would save a TONNE of time!!