Hey Team!
I’m not sure if I found a bug in hubspot or if I’m not finding where I placed a typo.
When I setup my company name, I had a typo in it. No big deal, found it, fixed it. When I attempt to contact a client through the CRM, the outbound email address has the typo in it. I traced this down to a specifc parameter on the mailbox, the company name field has the value with a typo in it. It appears this is not updating once I changed the Account Name. (Are there batch sync jobs on the backend that update these?)
Found and fixed Typo in Company Name:
Settings → Account Settings → Account Defaults → Company Name
Found and observed Account Name fix was not applied downrange.
Settings → Tools → Inboxes → Channels → Name [email address] (Mouse over and click Edit) → Configuration → Send From → Company Name (Has typo that was corrected earlier)
Observe proof the typo exists live after an update:
CRM → Contacts → [Select contact] → Click Email (on top left frame) → Observe From field (This is where the typo is)
The specific setting that controls this name is here:
Is the mailbox name value set anywhere? I am not able to find how to update this.
Thank you for the help!