We have a process setup where a softphone populates the calling phone number for a queue as a query search for HubSpot. However, if the user cancels the search or does not create a new contact it defaults to one specific contact. Is this an expected behavior in HubSpot?
Hi @clvtross,
Thanks for reaching out to the Community!
Would you be able to share more information on your query search configuration? The more information you can share on your current setup and screenshots, the better the community can assist with next steps.
Thank you!
Best,
Kristen