Hi,
I saw Hubspot enable to deduplicate contacts according to emails (automatically?). But, I always have some duplicates in my contacts.
What should I need to do to have only 1 contact per email? And how could I choose which of the contacts related to the corresponding email should I keep or delete?
Regards,
Thomas
>>“What should I need to do to have only 1 contact per email? And how could I choose which of the contacts related to the corresponding email should I keep or delete?”
- see Merge Contacts
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Best,
Frank
Chief HubSpot Consultant
MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn
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Hi Frank,
Thanks for your message. Actually it not really answer my question.
My point is: I have various contacts that have the same email in Hubspot. I’d like to delete all the duplicates to have only one contact per email. How can I do?
Best,
Thomas
HubSpot automatically deduplicates Contacts based on email address by default. We are unaware of any exception to this default behavior either via the HubSpot UI or the HubSpot API.
- see Deduplication of contacts, companies, deals, tickets, and products
If you are experiencing a documented exception to this intended default HubSpot behavior, you may wish to reach out to HubSpot Support directly for assistance.
cc: @jennysowyrda
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Best,
Frank
Chief HubSpot Consultant
MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn
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@ThomasBnft1 if you are seeing multiple contacts with the same email address, that is not expected behavior. Please let me know and I am happy to investigate further.
Thanks,
Jenny
