When you have a Zoom or Google Meet meeting and your HubSpot AI notetaker is present, HS creates both a meeting and a call activity in the CRM. This creates duplicate data if you then want to report on total sales activities for a period.
Suggestion: don’t create a call activity for video meetings. Keep calls to just phones (either calls made in the HS UI or logged manually).
We noticed this recently as well! Seems more like a bug than a feature. Hopefully, it will be remedied soon!
Same issue here. We join a google meets virtual meeting and it creates a duplicate “Call” and “Meeting” record when only a “Meeting” record is preferred. The user did not pick up the phone, dial in, or call the prospect at any point.
We’ve opened up a public beta to resolve this duplication issue, you can check it out here!
We’ve opened up a public beta to resolve this duplication issue, you can check it out here!
We have addressed this issue and are now open in public beta! Check it out here: HubSpot Login and Sign in