# Deal not created when same customer completes form a second time

**URL:** <https://community.hubspot.com/t/deal-not-created-when-same-customer-completes-form-a-second-time/75962>\
**Category:** Lists, Lead Scoring & Workflows\
**Tags:** workflows\
**Created:** [February 24, 2023, 5:12pm UTC](https://community.hubspot.com/t/deal-not-created-when-same-customer-completes-form-a-second-time/75962 "2023-02-24T17:12:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![KStAngel](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kstangel/32/75413_2.png) [@KStAngel](https://community.hubspot.com/u/KStAngel)\
**Post date:** [February 24, 2023, 5:12pm UTC](https://community.hubspot.com/t/deal-not-created-when-same-customer-completes-form-a-second-time/75962/1 "2023-02-24T17:12:49Z")

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I’m running into an issue where a Hubspot Contact form we host on our website only creates a deal on the first submission of the form. It’s a pretty simple workflow - customer submits form, deal gets created. It works the fist time, but if the customer submits a second time with the same email, no deal is created.

Any ideas of what could cause this?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 24, 2023, 5:26pm UTC](https://community.hubspot.com/t/deal-not-created-when-same-customer-completes-form-a-second-time/75962/2 "2023-02-24T17:26:28Z")

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Hi @KStAngel,

It sounds like you haven’t enabled re-enrollment for your workflow:

 ![karstenkoehler_0-1677259567278.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/b/b293fff6f12d140024fb2a2c9e1703b875cda978.png)

By default, a record will only enroll in a workflow once.

Best regards!

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<div class="post-metadata">

**Author:** ![KStAngel](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kstangel/32/75413_2.png) [@KStAngel](https://community.hubspot.com/u/KStAngel)\
**Post date:** [February 24, 2023, 5:49pm UTC](https://community.hubspot.com/t/deal-not-created-when-same-customer-completes-form-a-second-time/75962/3 "2023-02-24T17:49:59Z")

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Thanks so much Karsten! That was exactly the problem.