Deal creation form not showing former conditionals

Smart CRM & Sales Hub CRM
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1

Hi, last year, for the deal creation form, we selected a set of properties that should show up if the deal that is being created belongs to a certain pipeline (named Ready to Wear).
I need to add a new property to it, but when I try to edit the deal creation form, I cannot see the conditional I set last year anymore. So I cannot add the new properties.
This is the deal creation form. In the red rectangle, you see the properties that show up when the right pipeline is chosen.

Screen Shot 2024-05-31 at 4.05.35 PM.jpg
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And this is the editing space for the deal creation form. As you see, the past conditional doesn’t show up. So I cannot edit the properties associated with it.

Screen Shot 2024-05-31 at 4.06.32 PM.jpg
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Screen Shot 2024-05-31 at 4.06.49 PM.jpg
Screen Shot 2024-05-31 at 4.06.49 PM.jpg1278×776 73.2 KB

What am I doing wrong?
Note: The deal creation form was created before the HubSpot UI update.

2

hlo

3

Hi @MArango7 ,
If you don’t see the conditional logic you set previously, it might be due to some uuser inteface updation from HubSpot. Sometimes, clearing your browser’s cache or trying a different browser can help resolve interface issues. Also, ensure that you have the necessary permissions to edit deal properties and forms. If nothing workks, contact HubSpot Support for assistance. They can help you navigate the interface and locate the settings you need.
Hope this helps!
Thanks

4

THank you so much for the input.
I deleted the cache and double-checked my permissions. I’m a super admin so I assume I can edit this form. Sadly, I still don’t see the conditions I previously set.
I’ll contact support.

Thank you!