# Deactivated users, best practices

**URL:** <https://community.hubspot.com/t/deactivated-users-best-practices/78508>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** best-practices\
**Created:** [March 31, 2023, 5:29pm UTC](https://community.hubspot.com/t/deactivated-users-best-practices/78508 "2023-03-31T17:29:10Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![\_MMDL](https://avatars.discourse-cdn.com/v4/letter/_/b19c9b/32.png) [@\_MMDL](https://community.hubspot.com/u/_MMDL)\
**Post date:** [March 31, 2023, 5:29pm UTC](https://community.hubspot.com/t/deactivated-users-best-practices/78508/1 "2023-03-31T17:29:10Z")

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Hi all,  
Hi all,  
We work in a franchise scheme, where every franchisee has their own HS account.  
My question is related to recommending the best practices for deactivated users at the users & teams administration level, there are accounts with hundreds of users and many of them are deactivated.  
How do you manage this? I was thinking of creating a team and using a preset, then assigning all deactivated users to the team.  
any others recommendations?

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**Author:** ![BukunmiOdetayo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bukunmiodetayo/32/10280_2.png) [@BukunmiOdetayo](https://community.hubspot.com/u/BukunmiOdetayo)\
**Post date:** [April 1, 2023, 1:46am UTC](https://community.hubspot.com/t/deactivated-users-best-practices/78508/2 "2023-04-01T01:46:19Z")

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Hi [@\_MMDL](https://community.hubspot.com/t5/user/viewprofilepage/user-id/536440),

Is there hope for these deactivated users to be reactivated to those HubSpot accounts? If not, then, I’ll suggest removing them from the accounts and using workflows to assign their assets (records, objects, blogs, scheduling pages, etc. to another active user) to maintain a clean portal. You can learn more about removing users from your HubSpot account **[here.](https://knowledge.hubspot.com/settings/deactivate-hubspot-users)**

Otherwise, you can just add all the deactivated users to a team. I don’t think you have any reason to create a preset for them since they cannot access the HubSpot accounts in the first place.

Select the dropdown on “status” and choose “deactivated”. Then, check the box to select all deactivated users, “Edit team” and move them to a team that you have created/chosen.

 ![ct.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/2X/8/8d3e756862391bc225644f2acb01c296271acca2.png)

Let me know if this helps.

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**Author:** ![\_MMDL](https://avatars.discourse-cdn.com/v4/letter/_/b19c9b/32.png) [@\_MMDL](https://community.hubspot.com/u/_MMDL)\
**Post date:** [April 3, 2023, 3:37pm UTC](https://community.hubspot.com/t/deactivated-users-best-practices/78508/3 "2023-04-03T15:37:07Z")

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The preset you mention makes sense, thanks!

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**Author:** ![JPairis](https://avatars.discourse-cdn.com/v4/letter/j/b2d939/32.png) [@JPairis](https://community.hubspot.com/u/JPairis)\
**Post date:** [August 7, 2023, 12:53pm UTC](https://community.hubspot.com/t/deactivated-users-best-practices/78508/4 "2023-08-07T12:53:34Z")

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Hi @BukunmiOdetayo ,  
Could you share your WF how you’d reassign everything?

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**Author:** ![BukunmiOdetayo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bukunmiodetayo/32/10280_2.png) [@BukunmiOdetayo](https://community.hubspot.com/u/BukunmiOdetayo)\
**Post date:** [August 8, 2023, 1:15am UTC](https://community.hubspot.com/t/deactivated-users-best-practices/78508/5 "2023-08-08T01:15:53Z")

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Yeah, sure @JPairis  
I explained via **[this video](https://www.youtube.com/watch?v=rVYMa3KkCq8)**.  
Let me know if it helps or if you have further questions.

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**Author:** ![JPairis](https://avatars.discourse-cdn.com/v4/letter/j/b2d939/32.png) [@JPairis](https://community.hubspot.com/u/JPairis)\
**Post date:** [August 8, 2023, 7:13am UTC](https://community.hubspot.com/t/deactivated-users-best-practices/78508/6 "2023-08-08T07:13:59Z")

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Thanks! Appreciated!

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**Author:** ![BukunmiOdetayo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bukunmiodetayo/32/10280_2.png) [@BukunmiOdetayo](https://community.hubspot.com/u/BukunmiOdetayo)\
**Post date:** [August 8, 2023, 11:39am UTC](https://community.hubspot.com/t/deactivated-users-best-practices/78508/7 "2023-08-08T11:39:10Z")

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It’s a pleasure. The community is open to you anytime! Just let us know how we can help 🙂