# Deactivated Account Certfication Transfer **URL:** \ **Category:** HubSpot Academy Support\ **Tags:** agency-partner\ **Created:** [August 14, 2023, 11:13am UTC](https://community.hubspot.com/t/deactivated-account-certfication-transfer/87408 "2023-08-14T11:13:45Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [August 14, 2023, 11:13am UTC](https://community.hubspot.com/t/deactivated-account-certfication-transfer/87408/1 "2023-08-14T11:13:45Z")
Hey HubSpot Would it be possible to get my certifications transferred from my old email to my new one? Old: [samuel.banks@fuelius.com](mailto:samuel.banks@fuelius.com) New: [samuel.banks@hubledigital.com](mailto:samuel.banks@hubledigital.com) I’ve [referenced the KB article](https://knowledge.hubspot.com/resources/transfer-certifications-to-another-email-address) but as I don’t have access to my old email anymore, I don’t believe it applies! As a side note, is it also possible to transfer HubSpot Community posts/badges? Thank you! Sam ---
**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\ **Post date:** [August 14, 2023, 7:44pm UTC](https://community.hubspot.com/t/deactivated-account-certfication-transfer/87408/2 "2023-08-14T19:44:51Z")
Hi [@SamBanksHuble](https://community.hubspot.com/t5/user/viewprofilepage/user-id/615074), Thank you for your inquiry. Certainly, it is possible, and I will be delighted to assist you. Your certifications from the previous email have been successfully transferred to the new account. Regarding your second question, this is also feasible. The process involves updating the email address of the user created within the community. This way, the new email will be associated with the posts, badges, etc. Please let me know if this is something you would like to proceed with, so I can provide you with the process. Best regards, Diana ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [August 14, 2023, 8:46pm UTC](https://community.hubspot.com/t/deactivated-account-certfication-transfer/87408/3 "2023-08-14T20:46:52Z")
Hey Diana Yes please! Would it be possible to update the existing HubSpot Community Profile under the email “[samuel.banks@fuelius.com](mailto:samuel.banks@fuelius.com)” to “[samuel.banks@hubledigital.com](mailto:samuel.banks@hubledigital.com)”? This was my old profile ([https://community.hubspot.com/t5/user/viewprofilepage/user-id/156686](https://community.hubspot.com/t5/user/viewprofilepage/user-id/156686)) Thank you Sam ---
**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\ **Post date:** [August 14, 2023, 9:27pm UTC](https://community.hubspot.com/t/deactivated-account-certfication-transfer/87408/4 "2023-08-14T21:27:59Z")
Hi [@SamBanksHuble](https://community.hubspot.com/t5/user/viewprofilepage/user-id/615074), Thank you for the followup request. Absolutely, I have completed the process. Now, you simply need to log out and sign in with your new email to access all the information from your previous user account. Best regards, Diana ---
**Author:** ![SamuelBanks](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/samuelbanks/32/20710_2.png) [@SamuelBanks](https://community.hubspot.com/u/SamuelBanks)\ **Post date:** [August 16, 2023, 8:09am UTC](https://community.hubspot.com/t/deactivated-account-certfication-transfer/87408/5 "2023-08-16T08:09:29Z")
Hey Diana You’re amazing, thank you! (I’ve now got access) One last Q, is it possible to update a Community Profile’s username? Or would that need to go through you guys? Best Sam ---
**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\ **Post date:** [August 16, 2023, 5:57pm UTC](https://community.hubspot.com/t/deactivated-account-certfication-transfer/87408/6 "2023-08-16T17:57:02Z")
Hi @SamuelBanks, Thank you for the follow-up question. Yes, we can change that as well. Please send me a direct message with the Username you would like, so I can check if it is available 🙂 Best, Diana