# Data Sync by HubSpot - NetSuite User Role Issue

**URL:** <https://community.hubspot.com/t/data-sync-by-hubspot-netsuite-user-role-issue/70463>\
**Category:** APIs & Integrations\
**Created:** [December 2, 2022, 4:54pm UTC](https://community.hubspot.com/t/data-sync-by-hubspot-netsuite-user-role-issue/70463 "2022-12-02T16:54:13Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![QPillay](https://avatars.discourse-cdn.com/v4/letter/q/5fc32e/32.png) [@QPillay](https://community.hubspot.com/u/QPillay)\
**Post date:** [December 2, 2022, 4:54pm UTC](https://community.hubspot.com/t/data-sync-by-hubspot-netsuite-user-role-issue/70463/1 "2022-12-02T16:54:13Z")

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Installed this app but get a Netsuite permissions error even though the user has the correct permissions so unable to sync contacts or customers.

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [December 6, 2022, 4:21pm UTC](https://community.hubspot.com/t/data-sync-by-hubspot-netsuite-user-role-issue/70463/2 "2022-12-06T16:21:00Z")

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Hi, @QPillay 👋 Did you get this resolved? If not, have you already tried filing a support ticket? Thank you! — Jaycee