# Data lost in my count

**URL:** <https://community.hubspot.com/t/data-lost-in-my-count/21888>\
**Category:** Account & Settings\
**Tags:** account, login\
**Created:** [June 19, 2020, 3:22pm UTC](https://community.hubspot.com/t/data-lost-in-my-count/21888 "2020-06-19T15:22:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![UREcuador](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/urecuador/32/51304_2.png) [@UREcuador](https://community.hubspot.com/u/UREcuador)\
**Post date:** [June 19, 2020, 3:22pm UTC](https://community.hubspot.com/t/data-lost-in-my-count/21888/1 "2020-06-19T15:22:05Z")

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Good day. I hereby wish to know what happened to my account. Today I tried to enter and I got out that I had not registered. I tried to enter and he told me that my account did not exist. After some attempts I managed to access but all the information on both contacts and templates does not exist. Can I recover the information in some way or have my account been restored?

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**Author:** ![warrendavey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/warrendavey/32/34525_2.png) [@warrendavey](https://community.hubspot.com/u/warrendavey)\
**Post date:** [June 19, 2020, 3:58pm UTC](https://community.hubspot.com/t/data-lost-in-my-count/21888/2 "2020-06-19T15:58:21Z")

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@UREcuador - Most items that have been deleted are accessible for a period of time. I’m not sure on templates. But Contacts, Companies, Deals, and even workflows can be recovered. Here is a [link to help](https://knowledge.hubspot.com/contacts/restore-deleted-contacts-companies-deals-or-tickets#:~:text=In%20your%20HubSpot%20account%2C%20navigate,and%20select%20Restore%20%5Bobjects%5D.).

Also, if you call support they can look into what happened and probably help recover some of the data.