Dashboard reports not matching report figures

I’m having an issue with our email tracking report, it’s showing th eaccurate figues when I open the report itself but when added to a dashboard the figures are comepletely random and unrelated to the report.

Any help would be appreciated!

In Report:

In Dashboard:

Hey @DHull and welcome, we are so glad to have you here!
Thanks for reaching out to the HubSpot Community!
Did you check if there are any filters maybe on the reports?
Let’s consult our Top Experts: Hi @Josh, @danmoyle and @trevordjones do you have any ideas to help @DHull, please?
I would also recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.
Have a great day and thanks so much to our Top Experts in advance for their valuable insights! :glowing_star:
Bérangère

Hello @DHull and thanks for the tag @BérangèreL !

Just giving a +1 for @Josh 's recommendation on this one. Rebuilding the report will be much quicker than going to support on this.

Hi @DHull,

The first thing I’d double-check is that these are definitely the same reports and not a duplicate version.

If it’d definitely the same one, try removing from the dashboard, customizing again (even if nothing actually changes), and re-add to your dashboard.

If that doesn’t work, there could be some sort of glitch. You could work with tech support on that, but honestly you’d be better off just recreating the report since it’s a pretty basic one to build. If the issue still appears, it’s definitely a bug of some sort.

For testing, I recreated one in a test portal.

Mine looks the same on the dashboard as the report and the report builder.

For reference, just in case you are going to rebuild the report:

Hope this helps!

Josh

Welcome to the Community @DHull! Like @trevordjones I’m agreeing with @Josh here. I’d suggest the same steps. I’m guessing it’s a filter issue.