HubSpot can become a powerful ABM tool with custom activities and some reporting looking at accounts + contacts + activities.
Yes! We would like “Other” “Direct Mail” and “LinkedIn Message” as options.
Please please push to make customizable activities a thing @roisinkirby
Hubspot is so good at so much, but lagging behind in so many critical areas. I want to see the company succeed and am a huge brand advocate, but software deficiencies like this make it difficult to defend when comparing against other CRM’s.
Additionally, I completely understand and tell myself all the time that your team must get hundreds of product requests and fulfilling them all is virtually impossible. What’s beyond discouraging though is that this thread is closing in on 2 years old, has 135 upvotes, and does not appear to have made any headway. The Hubspot support team is trained to tell users to submit a product request on the community board and upvote other existing posts - but its threads like this that give me (and I imagine many others) zero confidence in this idea’s forum capability to bring change. There have been other ideas threads that I’ve come across over the last year or so and are closing in on 2+ years (like this one discussing the implementation of freezing headers) which I still can’t believe have not been corrected and add my ill will towards the ideas forum.
It’s tough because I imagine a combination of both timing and logistics doesn’t allow you to satisfy all of your user’s concerns and ideas, but I just wish we’d see more out of the product team in response to these threads. As I said, I so strongly believe in the Hubspot value prop and want nothing more than its continued success but at some point, there needs to be stronger emphasis placed on product growth and incorporating the feedback of the day-to-day users.
I hope we can get this product update - along with many of the others closing in on 2+ years old - implemented early on in 2019.
Best,
Noah
Thank you for the update, @roisinkirby
I have read where there is a suggestion that activities do not need to be customizable as long as you add certain types.
That’s a bit short-sighted as each industry, their vocabulary, and each single user is unique.
I myself am a speaker and author, and need to scan my logs very quickly for books and direct mail sent, speaking gigs boked, and so forth.
Thanks for bringing this to the team.
100% for this. Texts are a common way of communicating lately and we need to add this feature so we can distinguish how the prospects are contacted
the option ‘message’ would cover texts and all social media messaging
Yes, please. Adding custom activity types will help our team track and measure all types of communication/outreach efforts.
Yes! We would love to have the option to customize the drop down menu. We would especially like “Log a Text” or “Log a Message” as an option!
This would be so useful for LinkedIn Messages or Social Media channel interaction with prospects/customer. Looking forward to seeing this option available!
Would love to track Direct Mail, SMS/WhatsApp and Social Media Messaging
Weighing in here - would love to be able to track the most popular social media engagements - ESPECIALLY LinkedIn. I do a ton of contact via LI and adding that would be awesome.
My company would also benefit immensely from this.
This is a great idea and I could definitely make use of this feature too.
Would be great to customize the log type.
Yes, please! I would really like to be able to customize the activity types since the sales prcess is much more than just emails, meetings and calls. It includes dropping by and seeing cients at networking for example. As Director of Sales I want to be able to run reports based on all these activity types.
Would like to request this too, it would be very helpful for our sales managers to report.
I also agree - since we cannot add tasks to a queue from the mobile app, we can at least give tasks a certain type and add them to a queue more easily once on the browser platform. Being able to use custom task types would help increase the usefulness of the mobile app.
Ideally this would be a drop down where the admin can add the types of activity relevant to their users and then it’s easy for the users to log activity. Like direct mail, met at networking event, drop by, etc.
YES, Admin defined activities.
It’s amazing to me how much activity this thread has received. Just so everyone knows, I was told the functionality has been added to HubSpot…but only if you pay for more expensive packages.
There is some customization to meeting types I believe, but not the flexibility we are asking for.
BTW share this with your users and get more vote ups!