@roisinkirby Yes! I agree with @JasonC and others here. The LinkedIn Sales Navigator integration is very, very limited. Our BD team does a lot of outreach and communication on LI and it is not captured effectively when they execute from Sales Nav vs. from within HS. In Sales Nav we can easily execute connection requests by going down a list very easily. Performing this in HS is very time-consuming and not efficient at all.
At a minimum, we would like to bulk-edit/add LinkedIn activity (connection request sent, connected, messaged, etc.), since the Sales Nav to HS integration is limited.
Ultimately we would like the functionality mentioned above along with the ability to add our own custom activity tracking with bulk editing for all activity types.
There are a lot of modern communication channels that Hubspot is just outright missing… why not include these as options? i.e. Discord, Telegram, Twitter, Intercom, Instagram, TikTok, etc.
If we roll those all into one “social media” activity (that would be better than nothing) it will still limit our ability to see where we get the highest levels of engagement, i.e. Twitter DMs 36% vs. Instagram DMs 12%.
Can we please get an option to log activity that took place in Microsoft Teams.
LinkedIn and WhatsApp got added. Since we are chatting with a lot of contacts on Microsoft Teams, “Log as Microsoft Teams message” would be a fabulous new option.
YES! I can’t believe this isn’t an option yet and it’s been on this thread since 2017. I want to add two different types of activites that my teams can log for tracking and visibility. Even if we could get functionality similar to meeting types or task queues that would allow us to specify and report on tasks that don’t fall into the general norm.
It is great to have activity button like ‘email, note, log call, log meeting, log linkedIn message’ etc but these are not customizeable.
It be useful and make a huge difference to our business if you could customize and add your own activity buttons.
For example we would add ‘Log partner introduction’ and ‘log client introduction’ so we can tag multiple organisations and time stamp it which will enable us to search for that specific activity. Notes & meetings arent specific enough.
Since there is a place for logging a company’s facebook address under the standard company properties, it seems odd that there is no option to manually log a messenger message like there is for SMS, SnapChat and Linked in.
Hi all a couple of years ago, we released 7 new logged activity options based on what we saw in this post. Could you please submit this short form if you still have a logged activity type that isn’t being supported? Thank you!
It’s embarrassing to have to deal with options that are not even common in 2024. This is an urgent thing to fix. If not with custom options then at least with proper values (e.g. featured Social Networks and Messaging Services). Or make it even more generic. But this is frustrating…
Busy testing out Hubspot and other CRM’s and I’m shocked to find that I cannot add log activities or that it doesn’t have social media platforms already listed. I can’t believe the comment by Hubspot admin, that we must list the inbound leads for them to add… I believe they are well known already. Instagram, Facebook, TikTok, Snapchat, to name a few. After reading the sales acceleration formulae, I’m disappointed.
I am really suprised this is not an option to do at this point in time. Seems like everything else is customizable, but something as simple as adding a custom activity button is not there, or even the ability to remove activity buttons that we would never use.
Similarly to being able to create a custom object, it would be incredibly useful to create custom activity types. Right now there’s no way to add an activity that behaves like a task, note, call, or email - meaning something that logs TO a contact, company, deal, ticket, etc. and appears in that record’s activity timeline.
Custom objects don’t solve this, because they sit at the same level as Deals or Tickets. They don’t function as true activities, and they don’t appear where teams actually review their day-to-day client interactions.
We’re currently using tasks to track project and deliverable activity purely because HubSpot doesn’t allow custom activity types that can log TO a client’s record. These aren’t “tasks” in the traditional sense, but they need to show in the activity timeline, so we’re forced into workarounds that don’t reflect how our workflows actually operate.
Because of this, activities are often mislabelled or tracked externally, which fragments our data and weakens HubSpot as a single source of truth. Custom activity types would keep everything properly logged, centralised, and aligned with our real processes. It would improving visibility, reporting accuracy, and the understanding of a client’s full interaction history.
