Hi everyone! Thank you all again for sharing your use cases with us and a special thank you to those who took the time to meet with us during our research.
Today we launched a Public Beta of 4 new default logged activity types: SMS, WhatsApp, LinkedIn message, and postal mail. These were the most common requests for customization that we saw coming up on this thread and in our research (about 85% of requests) so we decided to offer them as standard options without the need for building them out yourselves.
If you are interested in opting your portal into this new functionality, you can find more information and opt-in via the steps outlined in this documentation. We also recently launched the ability to configure which activity buttons appear on your records in the CRM to help give you easier access to these new options. That configuration is live to all portals now.
There will be an in-app survey that will fire after logging 5 new activities for you to share your feedback on this new functionality but also feel free to DM me on the community with any feedback you may have!
I am going to move the status of this post to “Not Currently Planned” as I know the subject of the post is about adding custom logged activity options. While we don’t have anything planned in the immediate future for activity customization, we will continue to monitor this post for feedback on customization and take that into account when prioritizing our roadmap. Thank you again and I hope you enjoy this new functionality!